Customer Service Team Lead: Drive Excellence & Growth

LPUK LeasePlan UK Ltd; West of England; Presencial; GBP 32 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pension

Bonus potential

GAYE scheme

Employee referral scheme

GymFlex

Cycle to Work

Life Assurance

Health assessments

Travel insurance

Dental insurance

Critical illness cover

Personal accident insurance

Resumo da oferta

Ayvens is seeking an experienced people leader for our Bristol-based Corporate team to drive performance and service quality in Customer Service. You’ll lead a team, coach staff, and manage third-party relationships to protect and grow the Ayvens brand. Strong remuneration, pension, and bonus potential are provided.

The role focuses on delivering efficient, high-quality service with fast turnaround times, reducing handoffs, and supporting strategic change initiatives within the department.

Qualificações

• Proven experience in a previous leadership position.
• Experience managing performance, with focus on results and behaviours.
• Excellent communication skills, written and verbal, with strong stakeholder management.

Responsabilidades

• Oversee day-to-day resourcing and workflow management to meet SLA targets.
• Provide coaching and feedback; set SMART objectives and review performance.
• Ensure compliance with quality framework and regulatory requirements.
• Prepare and review monthly performance assessments; implement improvement plans.
• Lead process improvements and cost-reduction initiatives across the team.

Conhecimentos

Leadership experience

Performance management

Stakeholder management

Communication skills

Time management

IT literacy (Microsoft Office)

Problem solving

Self-motivated

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Ayvens is seeking an experienced people leader for our Bristol-based Corporate team to drive performance and service quality in Customer Service. You’ll lead a team, coach staff, and manage third-party relationships to protect and grow the Ayvens brand. Strong remuneration, pension, and bonus potential are provided.

The role focuses on delivering efficient, high-quality service with fast turnaround times, reducing handoffs, and supporting strategic change initiatives within the department.