Customer Support Advisor

Leaseplan; West of England; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Annual bonus scheme

Give As You Earn (GAYE)

Employee referral scheme

Retail discounts programme

GymFlex membership options

Cycle to Work scheme

Private Medical Insurance

Life Assurance

Health assessment options

Travel insurance

Dental insurance

Critical illness cover

Personal accident insurance

25 days annual leave + Celebration Day

37.5 hour week, Monday to Friday, no週,

Volunteer days

Study support

Job summary

Ayvens in the United Kingdom is seeking an organised Customer Care Administrator to join our busy team. You’ll process customer requests, resolve queries, and keep records up to date while supporting colleagues across Sales, Customer Care and specialist teams.

The role offers a 37.5-hour week, no weekends, and a comprehensive benefits package including pension, annual bonus, GAYE, retail discounts, health and wellbeing cover, and development opportunities.

Qualifications

• Previous experience in a customer service or administration role.
• Good communication skills, both written and verbal.
• Strong attention to detail.
• Good organisation and time management skills.
• Confidence using Microsoft Word and Excel.
• A positive attitude and willingness to learn.
• Someone who enjoys solving problems and helping others.
• A team player who can also work independently when needed.

Responsibilities

• Processing customer requests accurately and within agreed timescales.
• Supporting colleagues across Customer Care, Sales and specialist teams.
• Taking ownership of customer queries and helping to get them resolved.
• Keeping customer records up to date.
• Using different systems and processes to support customer accounts.
• Building knowledge of our products, services and processes.
• Working with colleagues across the business to make sure customers receive the support they need.
• Looking for ways to improve processes and make things easier for customers and colleagues.
• Making sure work is completed in line with company policies and procedures.

Skills

Communication skills

Attention to detail

Organisation

Time management

Microsoft Word

Microsoft Excel

Problem solving

Team player

Customer service experience

Administration

Tools

Microsoft Word

Microsoft Excel

Job description

This role is all about helping our customers and supporting our wider teams behind the scenes. You'll work closely with colleagues across the business to make sure customer requests are dealt with accurately and on time. You'll have a varied workload, from processing customer requests and solving problems to helping improve the way we work. If you enjoy being organised, working with people and delivering great service, this could be a great opportunity for you.,

• Processing customer requests accurately and within agreed timescales
• Supporting colleagues across Customer Care, Sales and specialist teams
• Taking ownership of customer queries and helping to get them resolved
• Keeping customer records up to date
• Using different systems and processes to support customer accounts
• Building knowledge of our products, services and processes
• Working with colleagues across the business to make sure customers receive the support they need
• Looking for ways to improve processes and make things easier for customers and colleagues
• Making sure work is completed in line with company policies and procedures
• Previous experience in a customer service or administration role
• Good communication skills, both written and verbal
• Strong attention to detail
• Good organisation and time management skills
• Confidence using Microsoft Word and Excel
• A positive attitude and willingness to learn
• Someone who enjoys solving problems and helping others
• A team player who can also work independently when needed

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Salary £27,030, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance Time Off & Work-Life Balance 25 days' annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On-Site Facilities Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events