Customer Service Executive

Ayvens; Slough; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Starting salary £26,375

Pension scheme

Annual salary review

Bonus scheme

Give As You Earn (GAYE)

Employee referral scheme (£1,000)

Retail discounts programme

GymFlex membership options

Cycle to Work scheme

Life Assurance

Health assessment options

Travel insurance

Dental insurance

Critical illness cover

Personal accident insurance

25 days’ annual leave

Volunteer days

Study support

Job summary

Ayvens in Slough is hiring a Customer Service Executive to provide fleet management support, handle customer inquiries by phone and email, and deliver a professional front-of-house experience. The role focuses on timely resolutions and maintaining excellent customer relationships.

The position offers a starting salary of £26,375 with pension, annual pay reviews, bonus schemes, and additional employee benefits.

Qualifications

• Educated to A-level standard or equivalent.
• Excellent command of spoken English for telephone communication.
• Good command of written English for email communication.

Responsibilities

• Provide clear and accurate fleet management service and support to customers.
• Manage customer queries via email and telephone with timely resolution.
• Deliver a professional ‘front of house’ service to customers and external contacts.
• Resolve issues by telephone quickly, providing accurate information to minimise queries.
• Deliver client tasks and processes within agreed SLAs.
• Build rapport and confidence with our customer base.

Skills

Customer facing experience

English communication

Professional telephone handling

Empathy under pressure

Resilience

Strong work ethic

Education

A-levels or equivalent

Job description

## Customer Service ExecutiveApply: Slough: Full time: Posted Today: JR\\_10040202**At Ayvens, progress starts with you.**Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Customer Service function provides market leading customer care capability to LeasePlan Customers, whether Fleet managers, drivers or dealer & broker partners. Providing expert customer care for both the Ayvens brand and our White Label and banking partners, the customer service function is crucial to protecting and growing the Ayvens brand within the UK market.The Corporate Care department is committed to enabling business retention and growth, by providing excellent levels of service. This is achieved by building strong customer and stakeholder relationships and developing team members with knowledge of the industry, along with a passion to deliver for our customers.Your Role and Responsibilities:* Provide clear and accurate fleet management service and support to our customers.* Manage customer queries and requests through both email and telephone calls to a successful and timely resolution.* Deliver a professional and engaging ‘front of house’ service to our customers and external contacts.* Resolve all issues by telephone as fast as possible, providing accurate information to our customers to minimise queries and complaints.* Deliver client specific tasks and processes within agreed SLAs* Build rapport and confidence with out customer base.Skills and Experience:* Educated to A-level standard or equivalent* Excellent command of spoken English to enable telephone communication with customers* Good command written English to enable email communication with customer* Customer facing experience* Ability to deal calmly and professionally with customers on the telephone* Strong work ethic* Ability to show empathy and support to customers* Resilience*What we offer***Rewards & Financial Benefits***Starting Salary of £26,375. Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)**Retail discounts programme, GymFlex membership options, Cycle to Work scheme***Health & Wellbeing***Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.***Time Off & Work–Life Balance***25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).****Workplace & On***‐***Site Facilities****Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events**Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!* **Why Ayvens?** With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.