Customer Service Executive - Containers

WR Logistics; Grays; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading logistics company in Grays is looking for a Customer Service Executive to join their team. This role involves supporting key customers, managing bookings, and resolving service issues in a fast-paced environment. Ideal candidates will have experience in container transport logistics and strong communication skills. The position offers a competitive salary of up to £35,000 plus a bonus scheme.

Benefits

Bonus scheme

Supportive and friendly working environment

Career development opportunities

Qualifications

• Experience in customer service within container transport or logistics is essential.
• Knowledge of VBS, TMS, and online shipping line portals is necessary.
• Strong communication and problem-solving skills are crucial.

Responsibilities

• Provide support to key container transport customers.
• Manage bookings using Transport Management Systems.
• Handle port slot queries and updates.

Skills

Previous experience in customer service within container transport or logistics

Strong working knowledge of VBS, TMS, and shipping line online portals

Excellent communication skills

Problem-solving skills

Ability to stay calm under pressure

Confident and proactive attitude

Detail-oriented

Job description

Overview

Customer Service Executive - Container Transport

Location: Grays, Essex

Salary: Up to £35,000 per year + Bonus Scheme

Hours: Monday to Friday - Day Shifts Only

Job Type: Full-time, Permanent

Join a Leading Container Transport Team in Grays

I currently have an exciting opportunity for an experienced Customer Service Executive to join a fast-paced transport team based in Grays, Essex. If you have a background in container logistics or transport customer service, this is a great opportunity to build your career with a stable and growing company.

Responsibilities

• Provide day-to-day support to key container transport customers
• Manage and update bookings using TMS (Transport Management Systems)
• Handle port slot queries and updates using VBS (Vehicle Booking System)
• Use online shipping line portals to check container statuses and instructions
• Work closely with planners, drivers, and port contacts to resolve any service issues
• Keep customers informed of delivery schedules, changes, and delays
• Process container restitution updates and resolve any related queries
• Maintain strong working relationships with clients and internal teams

Essential Requirements

• Previous experience in customer service within container transport or logistics (essential)
• Strong working knowledge of VBS, TMS, and shipping line online portals
• Excellent communication and problem-solving skills
• Ability to stay calm under pressure and manage multiple priorities
• Confident, proactive, and detail-oriented

Package & Benefits

• Competitive salary: Up to £35,000 per year (depending on experience)
• Bonus scheme
• Supportive and friendly working environment
• Career development opportunities in a well-established business

Interested? Apply now with an up to date CV to be considered for this exciting Customer Service Executive Opportunity.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy