Customer Service Executive | 25 Days Leave + Benefits

RE Recruitment; Cheltenham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Benefits package

Job summary

A Cheltenham-based client in the construction sector is looking for a Customer Service Executive to join their team on a full-time, permanent basis following continued growth. You will be a key contact for customers, handling inbound calls and emails with a confident, professional manner.

Responsibilities include processing orders, resolving queries, and coordinating with internal teams, couriers and suppliers to ensure smooth order fulfilment. Salary up to £30,000 DOE with excellent benefits.

Qualifications

• Proven experience in customer service or customer-facing role.
• Confident, professional telephone manner.
• Strong organisational and detail orientation.
• Proactive and adaptable in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Act as a key contact for customers via calls and emails.
• Process and manage orders from placement to delivery in internal systems.
• Resolve queries, issues and returns promptly.
• Coordinate with internal teams, couriers and suppliers to ensure fulfilment.
• Keep customers informed throughout the order journey.

Skills

Customer service experience

Telephone etiquette

Attention to detail

Organisational skills

Communication skills

Proactive adaptable

Job description

A Cheltenham-based client in the construction sector is looking for a Customer Service Executive to join their team on a full-time, permanent basis following continued growth. You will be a key contact for customers, handling inbound calls and emails with a confident, professional manner.

Responsibilities include processing orders, resolving queries, and coordinating with internal teams, couriers and suppliers to ensure smooth order fulfilment. Salary up to £30,000 DOE with excellent benefits.