Customer Service Executive

Wallace Hind Selection LTD; Astwood Bank; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

22 days leave

Pension

Annual bonus

Wellbeing package

Job summary

Wallace Hind Selection is helping a growing UK-based distributor recruit a Customer Service Executive / E-Commerce Assistant for an office-based role in Bidford-on-Avon. You will handle online orders, resolve issues, and support the team to deliver a first-class online shopping experience.

The role suits a recent graduate or early-career professional, with full training and progression opportunities as the business expands. Benefits include 22 days’ leave, pension, and an annual bonus.

Qualifications

• Recent graduate or entry-level in ecommerce/customer service desired.
• Experience in customer service or customer-facing roles advantageous.
• Proficient with Excel and data handling.

Responsibilities

• Process online orders and input into internal systems.
• Track orders from entry through dispatch and courier pick-up.
• Maintain and update large data sets using Excel.
• Deliver excellent customer service via phone and email.
• Administer documents such as invoices and certificates of analysis.

Skills

Strong communication

Multitasking

Attention to detail

Problem solving

Customer service experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant.

BASIC SALARY:

Up to £26,000

BENEFITS:

• 22 days annual leave (increases with length of service)
• Pension
• Annual Performance Bonus
• Wellbeing Package

LOCATION:

This is an office-based role based in Bidford-on-Avon.

COMMUTABLE LOCATIONS:

• Stratford-upon-Avon
• Redditch
• Evesham
• Worcester
• Bidford-on-Avon

JOB DESCRIPTION:

Customer Service Administrator, Customer Service Executive, eCommerce Assistant. Reporting to our E-Commerce Team Leader, you'll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems.

DAY-TO-DAY RESPONSIBILITIES:

• Process online orders and input them accurately into internal systems.
• Track orders from entry through dispatch and courier pick-up, resolving any issues.
• Maintain and update large data sets using Excel.
• Deliver excellent customer service via phone and email.
• Administer documents such as invoices and certificates of analysis.

PERSON SPECIFICATION:

As our Customer Service Representative / E-Commerce Assistant, you'll have strong communication and multitasking skills, coupled with a high attention to detail and a proactive, problem-solving mindset. Any experience within Customer Service or Customer facing positions would be advantageous.

YOU WILL ALSO:

• Have a personal interest or professional experience in e-commerce - whether that's Vinted, Shopify, eBay or any other relevant platforms.
• Be comfortable using Microsoft Office (Excel, Word, Outlook).

THE COMPANY:

A well-established UK-based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high-performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service, we are expanding our digital presence through platforms like eBay and Shopify, offering strong opportunities for growth and innovation.

PROSPECTS:

This is a fantastic opportunity for a recent graduate or someone starting out in e-commerce or customer service. With full training and ongoing support, you'll gain valuable experience and the chance to progress within the company as our business grows rapidly via mergers and acquisitions.

our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

REF: SM18669, Wallace Hind Selection