Customer Service Executive

Synergy Recruitment Ltd; Middlewich; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Online discounts & cashback

Employee Assistance Programme

Private medical cover after 1 year

25 days holiday + bank holidays

On-site parking

Job summary

Synergy Recruitment Ltd in Middlewich is offering an entry-level office role with full training. If you've worked in retail, hospitality, care, or health and beauty, you've already got what matters most for this role—the office side is taught.

There is a structured 12-week path to permanent work with ongoing coaching from your team leader. During the temp period you’ll be paid £12.71 per hour plus £1.53 holiday pay, totalling £14.24 per hour.

Qualifications

• No office experience required; training provided.
• Structured 12-week pathway to permanent employment.

Responsibilities

• Handle customer calls to book or rearrange appointments.

Skills

Customer service

Phone support

Communication

Organisation

Job description

This is your way into office work - no office experience required.

If you've worked in retail, hospitality, care, or health and beauty, you've already got what matters most for this role. The office side of things, you'll be trained on.

You won't be thrown in and left to work it out. Training is tailored to how you learn best, with ongoing coaching from your team leader.

There's also a genuine path to a permanent job here - a structured 12 weeks that leads to it, not just hopeful thinking.

While you're temping, you'll be paid £12.71 an hour, plus £1.53 holiday pay - working out at £14.24 an hour in total.

Once you go permanent, you'll get 25 days holiday plus bank holidays, on top of your hourly pay rather than rolled into it.

You'll also get an online discount and cashback scheme, an Employee Assistance Programme, and private medical cover after a year's service.

Day to day, you'll be sorting things out for customers over the phone, helping them book or rearrange appointments.

You'll be on the phones for most of your shift, so if you like being busy and enjoy having plenty to get on with, you'll fit right in here.

The site is on the outskirts of Middlewich, so if you drive, there's free parking on site.

If you're relying on the bus, just bear in mind the nearest stop is about a mile away.

Shifts run within an 8am-8pm window Monday to Friday, plus roughly 1 in 4 Saturday mornings on a rota.

You'll get a half day off in the week to make up for any Saturday you work.