Customer Service Assistant

Wickes; Rushden; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Pension contributions

Gain share bonus

Annual leave 35 days

Staff discount

Cycle to work

Life assurance

Aviva Digital GP

Job summary

Wickes is hiring for a part-time 7-hour contract position in-store. You will greet and assist customers, handle queries at the till, and help keep shelves stocked and organised. The role emphasizes delivering a high level of customer service in a busy retail environment.

We offer training and development opportunities, a benefits package, and a supportive team culture. Salary is aligned with age-based pay rates, with additional wellbeing and discount benefits included.

Qualifications

• Daily interaction with customers to deliver high service levels.
• Experience in similar role preferred.
• Friendly, helpful attitude.

Responsibilities

• Assist customers in-store and at checkout.
• Maintain friendly, helpful service.
• Support with stock and store operations.

Skills

Customer service

Retail experience

Communication skills

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you're creating a helpful and friendly customer experience, we'll be thinking of new ways to reward, develop and invest in you. You'll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This role is for a part-time 7 hour contract where you will be required to work on either a Saturday or Sunday.

About you...

Every day you'll be dealing with and assisting customers, so it's important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We'll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.

We're a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age