Customer Service Executive

Creed Foodservice Ltd; Ilkeston; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated customer service coordinator to enhance client satisfaction and operational efficiency. This role involves managing customer service administration, liaising with various teams to ensure timely deliveries, and addressing customer queries. The ideal candidate will possess a positive attitude, strong IT skills, and a desire to learn. The company values its employees, offering training, recognition, and numerous perks, including generous leave and life insurance. Join a supportive team and make a meaningful impact in a thriving environment.

Benefits

33 Days of annual leave

Life insurance

Employee discount on purchases

Access to online discount portal

Employee assistance programme

Savings Scheme

Staff Lottery

Charity day off

Qualifications

• Strong desire to make a difference and go above and beyond for customers.
• Essential skills include IT proficiency and a friendly attitude.

Responsibilities

• Co-ordinate and manage customer service administration.
• Liaise with teams to organize ETA's and re-deliveries.
• Handle customer queries and complaints effectively.

Skills

Positive attitude

Desire to learn new skills

Good IT Skills

Customer service

Tools

Pro-Track

Vecta

Job description

Contracted hours: 40 hours per week (5 days out of 7)

Working Days: Monday – Friday

Shift Pattern: 08:30 – 17:00

At Creed Foodservice, we believe a great workplace starts with great people. Our teams are at the heart of everything we do, bringing passion and expertise to deliver top-quality food products to chefs and caterers across the UK. As part of the Country Range Group, we’ve been making a difference in the food industry since 1972.

With distribution centres in Cheltenham, Ilkeston, and High Wycombe, we ensure reliable service nationwide. We’re proud to be a Living Wage accredited employer and were recognised as one of the Top 75 Best Companies to Work For in 2023. If you’re looking for a workplace that values its people and offers real opportunities to grow, Creed is the place to be!

The day-to-day duties of the role are to co-ordinate and manage the customer service administration.

Some responsibilities of the role include:

• To liaise with the Telesales and Transport teams to organise ETA’s and re-deliveries, utilising Pro-Track
• Calling customers with late route information and updating Vecta
• Calling priority customers to ensure that we are delivering quality
• Liaising with Inventory and calling customers from NATOP’s report (capturing sales where possible)
• Dealing with Customer ad-hoc queries and complaints
• Attend Service circle with data from previous day’s activities
• Complete credit/collection requests and liaise with the relevant people
• Manage the priority accounts for own depot. Daily report and follow up calls
• Establish and maintain good working relationships with internal and external customers, including suppliers

The Ideal Candidate

We’re looking for someone with a strong desire to make a difference and go above and beyond for our customers.

It is essential that you have the following:

• Positive ‘can do’ attitude
• Desire to learn new skills
• Friendly positive attitude
• Good IT Skills

What you get in return:

• Training and development and career progression opportunities.
• Recognition for doing a great job and going the extra mile from customers, your department and the rest of the business.
• Respect and support from your team, supervisors and managers.
• 33 Days of annual leave per year.
• Life insurance for 2 times your annual salary.
• Employee discount on purchases and regular special offers for staff.
• Access to an online discount portal, providing discounts for gyms, the cinema, supermarkets, high street retailers, cashback for changing your electricity supplier and much more helping you to save money on purchases that you would ordinarily make.
• Employee assistance programme that offers confidential support and advice which includes free access to legal advice, wellness programmes and much more.

Creed also offer employees the opportunity to join our Savings Scheme, join the Staff Lottery to support our selected charities and be in with the chance of winning £250 each month, an additional day off each year which you can use to help a charitable cause of your choice and much more. We are also a Living Wage Foundation accredited employer.

How to Apply

To apply for this position, please send your CV and a covering letter to [e-mail] detailing why you are perfect for this role and what value you can add to the business.

At this stage, we will not be accepting agency applications.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.