Customer Service Executive

TN United Kingdom; Mansfield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to join their team in Mansfield. This full-time position offers a unique opportunity to work in a supportive environment, where your contributions will directly impact customer satisfaction. You will be responsible for addressing customer inquiries and complaints, ensuring each interaction is handled with care and professionalism. If you are passionate about delivering exceptional service and thrive in a team-oriented setting, this role is perfect for you. Join this dynamic team and help shape the customer experience!

Qualifications

• Experience in customer service roles is preferred.
• Strong communication skills are essential.

Responsibilities

• Assist customers with inquiries via phone and email.
• Provide enthusiastic and helpful customer service.

Skills

Customer Service

Interpersonal Skills

Telephone Etiquette

Microsoft Office

Job description

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Job Title: Customer Service Executive

We are recruiting for a well-established company based in Mansfield.

This is a full-time, temporary to permanent role for the right candidate.

Working hours: Monday to Friday, 37.5 hours (8:30 am - 5:00 pm)

As a Customer Service Executive, you will assist our Customer Services Team in a small, customer-focused environment. Your role is to provide excellent, courteous, and helpful guidance to our customers, ensuring their needs are at the heart of everything we do.

Key duties include:

1. Dealing with customer inquiries, queries, and complaints via telephone and email.
2. Providing excellent customer service with enthusiasm and motivation.
3. Demonstrating great interpersonal skills and an excellent telephone manner.
4. Using intermediate knowledge of Microsoft Office programs.