Customer Service Executive

TN United Kingdom; Nottingham; On-site; GBP 22,000 - 25,000; Full time

Job summary

An established industry player is seeking customer-focused individuals to join their Nottingham team. This role emphasizes delivering exceptional customer service while assisting clients in finding the best insurance packages. With comprehensive training provided, you will develop the skills needed to navigate the insurance landscape effectively. Enjoy a supportive work environment where your contributions will be valued, and take advantage of a range of benefits including generous holiday allowances and a defined contribution pension scheme. This opportunity is perfect for those looking to start a rewarding career in insurance.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (4x salary)

Income protection

Health cash plan or private medical insurance

Volunteering days

Employee stock purchase plan

Gym discounts

Discount vouchers

Family care benefits

Qualifications

• No previous insurance experience required; all training will be provided.
• Ability to explain complex language simply, in writing and over the phone.

Responsibilities

• Create insurance quotes and renewals over the phone, recommending the right cover.
• Identify opportunities to upsell or cross-sell products based on customer needs.

Skills

Customer Service Skills

Attention to Detail

Empathy

Computer Literacy

Communication Skills

Education

GCSEs or equivalent including English and Maths

Job description

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Overview

We’re expanding our team and looking to hire customer-focused people to join our central Nottingham Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to ensure they have a great experience and find the best insurance package that meets their needs.

Details:

• No previous insurance experience required
• 35 hours a week, Monday to Friday, 9am-5pm
• Starting Salary: £22,000 - £25,000

How you’ll make an impact

During your first few weeks, you’ll be in our training academy where we’ll give you all the training needed to succeed. This includes insurance fundamentals, handling policies, and system training. We also offer a progression programme and fully funded professional insurance qualifications (CII).

In this role, you will:

• Help customers with queries such as setting up home insurance policies and capturing information

Daily responsibilities

• Create insurance quotes and renewals over the phone, recommending the right cover and best prices
• Identify opportunities to upsell or cross-sell products based on customer needs
• Make and answer calls to gather information, provide updates, and address concerns
• Leave customers with a positive lasting impression
• Balance multiple tasks using various systems in a supportive team environment

About You

All training will be provided, and some items may seem unfamiliar initially. Key qualities include:

• Ability to explain complex language simply, in writing and over the phone
• Attention to detail in reviewing documentation
• Empathy and composure when dealing with customers
• Customer service skills to ensure positive experiences
• Computer literacy
• GCSEs or equivalent, including English and Maths

Compensation and Benefits

Along with a competitive salary, we offer:

• Minimum of 25 days holiday plus bank holidays, with options to buy extra days
• Defined contribution pension scheme with Gallagher contributions
• Life insurance (4x salary, up to 10x available)
• Income protection (up to 50% of income, with options to top-up)
• Health cash plan or private medical insurance
• Additional benefits such as volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loan, discount vouchers, family care, and more