Customer Service Executive

www.topfinancialjobs.co.uk - Jobboard; Manchester; On-site; GBP 25,000; Full time

Job summary

An established industry player is looking for a Customer Service Advisor to join their vibrant team in Bramhall, Stockport. This full-time role offers a competitive salary and a dynamic work environment with modern office amenities. The ideal candidate will excel in communication and teamwork, providing exceptional service to clients and managing various inquiries. With a focus on employee well-being and engagement, this company fosters a culture of growth and support, making it an exciting opportunity for individuals passionate about customer service and collaboration.

Benefits

Modern Office Amenities

Social Events

Abroad Incentives

Recreational Facilities

Qualifications

• Experience in customer service or a related field.
• Ability to handle HR-related inquiries and manage communications.

Responsibilities

• Provide exceptional customer service as a frontline ambassador.
• Manage communication channels including emails and calls.
• Handle HR-related inquiries and manage the end-of-contract process.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Tools

Timesheet Portal

WhatsApp

Job description

Customer Service Advisor - Bramhall - £25,000 + Benefits

Full-time - Office-based

A reputable accountancy and payroll company in Stockport is seeking a Customer Service Executive to join their dynamic team at their modern office in Bramhall, Stockport.

£25,000 Basic Salary + Benefits

Our culture is vibrant and engaging, featuring unique office amenities such as multiple bars, abroad incentives, social events, basketball hoops, ping pong, and pool tables. The office has recently undergone a £1 million refurbishment, offering numerous benefits to our employees.

Working hours: 8:30 am - 6:00 pm, Monday to Friday

Key Responsibilities:

1. Represent the business as a frontline ambassador and first point of contact, demonstrating a team-oriented, proactive attitude.
2. Provide exceptional customer service to employees, contractors, partners, and third parties.
3. Maintain honesty and integrity in all service interactions, aligning with company values.
4. Collaborate with team members to meet objectives, SLA, and KPI targets.
5. Manage all communication channels including WhatsApp, emails, calls, and online reviews (Trustpilot, Google Reviews).
6. Handle HR-related inquiries such as employment verification and reference requests.
7. Manage the end-of-contract process, including pension and holiday pay refunds before issuing P45s.
8. Assist with queries related to payments, expenses, and payslips.
9. Facilitate access to pensions and employee benefits portals to support financial well-being.
10. Ensure smooth invoicing and timely payments through the Timesheet Portal.
11. Address complaints and insurance claims, escalating issues as necessary.

This role is ideal for ambitious, articulate individuals based in Manchester or Cheshire who enjoy engaging with people and thrive in a fast-paced, growth-oriented environment.

Interested? Submit your CV or contact Sarah or Sophie at Hardy Booth Recruitment for more information.

Contact details: (phone number removed); (phone number removed); (url removed)

Disclaimer

Hardy Booth Recruitment Ltd operates as an employment agency and employment business. We welcome applications from candidates of all ages and experience levels, and do not discriminate based on age or background.