Customer Service Executive

Speedy Hire Plc; East Midlands, Derby; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Executive to join their dynamic team. In this role, you'll be the heart of customer interactions, ensuring top-notch service and building lasting relationships. With a focus on employee growth, the company offers tailored development programs and a commitment to work-life balance, including flexible working arrangements. Join a forward-thinking organization that values its people and fosters a positive workplace culture. If you're ready to take your career to the next level, this opportunity is perfect for you!

Benefits

26 days holiday plus bank holidays

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and development

Voluntary Health Cash Plan

Employee Assistance Program (EAP)

Green Commute Initiative

Qualifications

• Strong customer focus with ability to build rapport.
• Multitasking and decision-making skills are essential.

Responsibilities

• Liaising with customers via telephone and email.
• Taking ownership of customer requests and fulfilling them.

Skills

Customer Focus

Multitasking

Team Collaboration

Initiative

Job description

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

Customer Service Executive

Location - Castle Donington

Monday - Friday - 08:00 - 17:00 - 42 hours per week

Do you have a passion for building relationships and providing first class customer service?At Speedy we put our customers at the heart of our business and we are looking for the right individuals to join us at this exciting time, could this be you?

In this role as a Customer Service Executive your days will be spent liaising with customers via telephone and email, taking end to end ownership of their requests and working in partnership with the wider Speedy network, to ensure these are fulfilled, to the highest standard.

For us to help you on your journey for success, here's what you will need:

• A strong customer focus and an ability to build rapport over multiple channels
• An ability to multitask and use initiative when making decisions
• A collaborative approach to working within a team feeding into our positive workplace culture
• A drive to grow the business by maximising on all available opportunities
• Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.

What will we provide?

We will provide everything you need to ensure you succeed in this role!We offer all on the job training and have dedicated product and system training teams available to support you.We are passionate about employee growth and offer tailored development programmes to suit individual needs.We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.