Customer Service Executive

LSL Property Services plc; Birmingham; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

An established industry player is seeking a Broker Liaison Officer to enhance relationships with broker partners. This hybrid role offers a balanced work environment, allowing you to engage with brokers through various channels, ensuring exceptional service and support. As part of a dynamic Broker Support Team, you will play a crucial role in fostering growth and satisfaction among our partners. If you thrive in a customer-focused role and are passionate about building strong relationships, this opportunity could be perfect for you.

Qualifications

• Experience in customer service and relationship building.
• Strong communication skills with a focus on telephone interactions.

Responsibilities

• Provide world-class customer service to brokers through regular contact.
• Support onboarding of new brokers and firms to the Network.
• Assist in promoting lender launches, events, and training sessions.

Skills

Customer Service experience

Telephone-based role experience

Relationship building

Strong communication skills

Financial services experience

Job description

Broker Liaison Officer - Hybrid Solihull or Chippenham

PRIMIS Mortgage Network are the largest dedicated Mortgage & Protection Network in the UK with some 3000 advisors and circa 1000 AR partner firms nationally. PRIMIS form part of the LSL Property Services plc group.

We are recruiting for a new colleague to join our Broker Support Team. The team are an integral part of our relationships with our broker partners nationally.

To provide customer service excellence and relationship building with our brokers across all areas of the network. To build rapport with our brokers through an outbound calling programme to offer first class customer service, assistance, and any support needed.

The role is a hybrid role with circa 50/50 split of working from office / home and is available in either our Solihull or Chippenham office.

Main Accountabilities

• Provide a world class customer service to brokers through regular contact to drive growth and satisfaction.
• Working alongside our onboarding and sales team to welcome new brokers and firms to our Network, encouraging relationship building and being a first point of contact for support to our advisers.
• Provide hands on support to brokers through outbound and inbound telephone contact as well as via other contact channels, such as email, teams, social media, etc
• Provide expertise across several network functions and provide exceptional support to brokers as well as assisting in the promotion of lender/provider launches, events, webinars and upcoming training sessions.
• Be able to provide feedback and work alongside multiple departments within the network to improve efficiency and service delivery for our broker firms.
  
  
  

Skills, Qualifications & Experience Required for the role

• Customer Service experience
• Working in a telephone-based role
• Relationship building and strong communication skills
• Experience within a financial services environment- preferred but not essential
  
  
  

Salary is between £25,000 and £27,000 per annum DOE

Applications in confidence to James McNee of PRIMIS / LSL's internal recruitment function [e-mail]

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier, please let us know.

LSL Property Services / PRIMIS Mortgage Network are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on the LSL Careers website