Graduate Customer Service Executive

TN United Kingdom; Lincoln; On-site; GBP 26,000 - 29,000; Full time

Job summary

An innovative company is seeking a Graduate Customer Service Executive to join their dynamic team in Lincoln. This is a fantastic opportunity for recent graduates looking to kickstart their careers in pharmaceuticals. You will engage with healthcare professionals, manage customer inquiries, and support commercial operations. With a competitive salary and a tailored training plan, this role offers a solid foundation for your future career. Join a supportive environment where your contributions will make a meaningful impact in the healthcare sector.

Benefits

Tailored training plan

Career progression opportunities

Travel opportunities for team meetings

Office-based collaboration

Qualifications

• Recent degree in business or pharmaceutical science required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage inbound and outbound calls with healthcare professionals.
• Onboard new practices and handle stock-related questions.
• Maintain accurate customer records and ensure alignment with business goals.

Skills

Communication Skills

Problem-Solving

Customer Engagement

Proficiency in Excel

Education

Degree in Business

Degree in Pharmaceutical Science

Job description

Graduate Customer Service Executive, Lincoln

Client:

Location:

Lincoln, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

f5f8fc5fe33c

Job Views:

7

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Are you a recent graduate in business or science, ready to kickstart a rewarding career in pharmaceuticals? This opportunity is with a forward-thinking company dedicated to enhancing lives through innovative medicines. They’re looking for a Customer Service Executive to join their commercial team; an ideal entry-level role for someone keen to develop skills, make a difference, and grow within the industry. This is an office-based position, working Monday to Friday alongside colleagues in the commercial and supply chain teams.

Why This Role Stands Out

This position places you at the core of a unique dispensing scheme, supporting doctors across the UK with access to essential rebates and services. You’ll build practical experience in customer service, problem-solving, and commercial operations, key skills for a future in pharmaceuticals. It’s an opportunity to contribute meaningfully while establishing a solid career foundation.

What you will be doing:

1. Customer Engagement: Manage inbound and outbound calls with healthcare professionals, assisting with scheme navigation and resolving enquiries efficiently.
2. Scheme Support: Onboard new practices, handle stock-related questions, and contribute to commercial campaigns.
3. Attention to Detail: Maintain accurate customer records, address queries promptly, and ensure alignment with business goals.
4. Collaboration: Work closely with colleagues in sales and supply chain to share insights and support product delivery.

What we are looking for:

You hold a recent degree in business, pharmaceutical science, or a related field that has ignited your interest in pharmaceuticals. You’re results-driven, with strong communication skills and a proactive mindset. Proficiency in Excel is required for data analysis and decision-making support.

What’s On Offer

• £26,000 - £29,000, reflecting your potential and growth.
• Progressive Development: A tailored training plan, including support to gain the ABPI qualification, setting you up for long-term success in the sector.
• Purposeful Work: A role within a team focused on delivering innovative healthcare solutions.
• Office-Based Collaboration: Work Monday to Friday in a vibrant office environment alongside commercial and supply chain colleagues.
• Travel Opportunities: Attend national team meetings in the UK (4–5 days, twice yearly), an international year-end meeting (3-4 days in December), and occasional industry events.
• Career Progression: Start here with the potential to advance within the commercial function.

Why join: This organisation excels in innovation, teamwork, and tangible impact. You’ll join a committed team in a supportive setting, contributing to goals that extend beyond the workplace. Bring enthusiasm, adaptability, and a desire to learn, and a structured development plan will guide your success.

Note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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Created on 05/05/2025 by TN United Kingdom