Customer Service Executive

TN United Kingdom; West Bromwich; On-site; GBP 21,000 - 28,000; Full time

Job summary

An established industry player is looking for a Customer Service Executive to enhance their customer interaction. This role is pivotal in addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication and problem-solving skills, along with a customer-centric approach. You will be responsible for managing customer relationships, providing accurate information, and collaborating across departments to improve the overall customer experience. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this is the perfect opportunity for you.

Benefits

Company events and exhibitions

Company pension

On-site parking

Sick pay

20 days annual leave plus Bank Holidays

Annual pay review

Quarterly bonus

Qualifications

• Excellent customer service skills and confident communication.
• Ability to troubleshoot and resolve product issues effectively.

Responsibilities

• Act as the main contact for UK-based customers regarding overseas products.
• Maintain knowledge of products to effectively address queries and boost sales.

Skills

Customer service

Support

Sales

Inbound/Outbound calls

Fire safety

Tools

CRM

Job description

Below is a refined version of the provided job description, improving formatting, clarity, and relevance while retaining all original information.

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Client:

MET Recruitment

Location:

Job Category:

Customer Service

EU Work Permit Required:

Yes

Job Reference:

17339f397e82

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Customer Service Executive

Type: Permanent

• Hours: Mon-Fri 8am-5pm
• Company events and exhibitions
• Company pension
• On-site parking
• Sick pay
• 20 days annual leave plus Bank Holidays
• Annual pay review
• Quarterly bonus

Our client, a well-established manufacturing company, is seeking a Customer Service Executive to join their team. The ideal candidate will possess excellent customer service skills and confidently communicate with customers at all levels.

The role involves addressing inquiries, resolving issues, ensuring customer satisfaction, providing quotes, and generating new business inquiries. Effective communication, problem-solving skills, and a customer-centric approach are essential.

Responsibilities:

• Act as the main contact for UK-based customers inquiring about overseas products.
• Provide accurate information on product specifications, manufacturing, and delivery timelines.
• Assist customers with troubleshooting and resolving product issues via phone, email, chat, or other channels.
• Handle customer concerns including quality issues, order tracking, and customization requests.
• Maintain knowledge of the company’s products, services, and benefits to effectively address queries and boost sales.
• Record customer interactions, issues, and resolutions in the CRM system.
• Conduct market intelligence research and generate new trade partner leads.
• Organize sales visits, surveys, and meetings to prospect new business.
• Develop and maintain relationships with existing customers.
• Escalate complex issues and ensure timely follow-up.
• Identify opportunities to improve customer experience and relay feedback internally.
• Collaborate across departments for a seamless customer experience, including sales, technical support, and product development.
• Coordinate shipping and delivery with relevant teams.
• Monitor order status and resolve issues during manufacturing and shipping.
• Assist in debt recovery processes.
• Use CRM to track all customer interactions and resolutions.
• Stay updated on product knowledge, industry trends, and best practices.
• Achieve performance metrics such as response times, resolution rates, and customer satisfaction scores.
• Maintain professionalism, empathy, and patience when interacting with customers.

Job Information:

Reference: 3123_1693385867

Salary: £21,000 - £28,000

Industry: Call Centre and Customer Service

Location: West Bromwich, West Midlands

Type: Permanent

Skills: Customer service, support, sales, inbound/outbound calls, fire safety