Customer Service Advisor

Olympus Recruitment; Farnham; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Varied role

Sales opportunities

Full training provided

Supportive team

Career development

Job summary

Olympus Recruitment is seeking a Customer Service Advisor in the United Kingdom. The role combines telephone-based customer service with administration, data entry and departmental support, with hybrid working after probation. Training is provided to help you grow and progress within the company.

The ideal candidate will be confident on the phone, comfortable upselling where appropriate, and able to manage a varied workload in a fast-paced environment. A positive, proactive attitude is essential.

Qualifications

• Confident communicator with excellent telephone manner.
• Focus on delivering outstanding customer service.
• Commercially minded with ability to upsell appropriately.
• Organised and meticulous with data entry and administration.
• Adaptable and able to work across multiple departments.
• Positive, proactive team player who takes initiative.

Responsibilities

• Handle inbound calls and respond to customer enquiries with professional advice.
• Build strong relationships and ensure customers receive excellent service.
• Identify opportunities to upsell additional services to customers.
• Communicate with customers via telephone and email and provide required information.
• Support various departments with day-to-day administration and enquiries.
• Update customer records and maintain internal databases accurately.
• Ensure queries are resolved efficiently and deadlines are met.
• Manage a varied workload in a busy, customer-focused environment.

Job description

Customer Service Advisor

Customer Service Advisor | Full-Time | Hybrid Working After Probation | Varied & Engaging Role

Are you a confident communicator who loves speaking to people? Do you thrive in a busy environment where no two days are the same? Perhaps you're currently working in customer service, retail or sales and looking to take your skills into a professional office environment?

We have a fantastic opportunity for an enthusiastic and personable Customer Service Advisor to join a friendly, supportive and growing team!

This isn't your typical customer service role! Whilst the position is predominantly telephone-based, you'll enjoy a varied working day combining customer service, upselling, administration, data entry and supporting different departments across the business.

With comprehensive training, opportunities to develop your skills and hybrid working available following successful completion of probation, this is an excellent opportunity for someone looking to build a long-term career.

Customer Service Advisor - Why Apply?

• Hybrid Working - Enjoy the flexibility of working from home following successful completion of probation.
• Varied Role - A great mix of telephone-based customer service, administration, data entry and departmental support.
• Sales Opportunities - Use your communication skills to identify opportunities to upsell additional services to existing customers.
• Full Training Provided - Learn new skills and gain valuable experience within a professional business.
• Supportive Team - Join a welcoming environment where your contribution is valued.
• Career Development - An excellent opportunity to grow your skills and develop your career.

Customer Service Advisor - The Role

As a Customer Service Advisor, you'll be a key point of contact for customers, delivering a friendly, professional and efficient service whilst supporting the wider business.

Your responsibilities will include:

• Handling inbound telephone calls, responding to customer enquiries and providing helpful, professional advice.
• Building strong relationships with customers, ensuring they receive an excellent service.
• Identifying opportunities to upsell additional services by understanding customer needs and recommending suitable solutions.
• Communicating with customers via telephone and email, providing updates and requesting information where required.
• Supporting various departments with day-to-day administration and customer enquiries.
• Completing accurate data entry, updating customer records and maintaining internal databases.
• Processing information and ensuring customer details are recorded accurately.
• Working closely with colleagues to ensure queries are resolved efficiently and deadlines are met.
• Managing a varied workload in a busy, customer-focused environment.

Customer Service Advisor - What We’re Looking For

We're looking for someone with a great personality, a positive attitude and, most importantly, confidence on the telephone!

• Confident Communicator - You'll be comfortable speaking to customers over the phone and building rapport quickly.
• Customer-Focused - You genuinely enjoy helping people and delivering excellent service.
• Commercially Minded - You'll be confident identifying upselling opportunities without being pushy.
• Organised & Accurate - Comfortable juggling different tasks, updating systems and completing administration.
• Adaptable - Happy working across different departments and taking on a variety of responsibilities.
• Positive & Proactive - A team player who takes initiative and enjoys learning new skills.

Previous experience in a telephone-based customer service role would be advantageous, but we'd also love to hear from candidates with a background in retail sales, consultative selling, mobile phone retail, customer-facing sales or administration.