Customer Development Executive

The Growth Consultants; Greater London; Hybrid; GBP 32,850 - 40,150; Full time

Benefits offered by this job

Quarterly performance related bonus

Private healthcare

Clear progression opportunities

Job summary

The Growth Consultants are seeking a Customer Development Executive in Greater London. This role focuses on driving customer engagement, supporting digital platform adoption, and managing both inbound and outbound activities.

The ideal candidate will have experience in sales and account management, with a strong ability to build relationships in the healthcare sector. The position offers a competitive salary, bonuses, a hybrid working model, and a supportive team culture.

Qualifications

• Experience in sales, account management, customer success or client engagement.
• Strong commercial mindset able to spot growth opportunities.
• Organized and disciplined with the ability to manage multiple priorities.

Responsibilities

• Build strong, long-term relationships with customers.
• Support onboarding and adoption of a digital B2B platform.
• Manage customer engagement activities and handle queries.

Skills

Sales experience

Account management

Customer success

Relationship building

Tech-savvy with CRM systems

Job description

We’re partnering with a growing and forward‑thinking organisation within the healthcare sector, currently investing in its commercial function as it continues to scale.

With an established customer base and innovative digital offering, the business is creating an exciting opportunity for a Customer Development Executive to join the team and play a key role in driving customer engagement, onboarding, and growth.

This is a highly visible role where you’ll work closely with both new and existing customers, supporting digital adoption, strengthening relationships, and directly contributing to commercial success.

Ideal for someone who enjoys a blend of sales, account management and customer success, this position offers real variety and the chance to build a rewarding career in a growing sector.

What You’ll Be Doing

• Building strong, long‑term relationships with customers across the healthcare sector
• Supporting onboarding and adoption of a digital B2B platform
• Managing both inbound and outbound customer engagement activity
• Identifying opportunities to grow accounts and increase customer value
• Supporting customer retention and year‑on‑year account growth
• Handling customer queries in a professional and solutions‑focused manner
• Maintaining accurate records using CRM systems and internal tools
• Collaborating with internal teams across sales, marketing and operations
• Contributing to reporting, insights and commercial trend analysis
• Driving a mix of new business activity and growth of existing accounts

What We’re Looking For

This role would suit someone who:

• Has experience in sales, account management, customer success or client engagement
• Enjoys building relationships and delivering a high‑quality customer experience
• Is confident, proactive and comfortable speaking with customers regularly
• Has a strong commercial mindset and can spot opportunities to grow accounts
• Is organised, disciplined and able to manage multiple priorities
• Is tech‑savvy and comfortable using CRM systems and digital platforms
• Can support customers through change, particularly digital transformation
• Experience in healthcare, dental, pharmacy or B2B environments

What matters most is attitude, motivation and the ability to build strong, trusted relationships.

The Package

• Up to £36,500 basic salary (depending on experience)
• Quarterly performance related bonus
• Hybrid working model with a mix of office and customer visits
• Opportunity to work within a growing, innovative sector
• Strong support network and collaborative team culture
• Clear progression and development opportunities
• Private healthcare and additional benefits package