Customer Services Executive

Howett Thorpe; Farnborough; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Hybrid working

Full training provided

Immediate start available

Job summary

Howett Thorpe in Farnborough is seeking a Temporary Customer Service Executive to deliver outstanding service for a leading travel brand. You’ll be the first point of contact for customers, handling bookings and travel queries across multiple channels in a fast-paced, supportive environment.

Hybrid working is available, and full training is provided to help you hit the ground running. The role offers valuable travel industry experience, a friendly team, and the chance to contribute to an

Qualifications

• Previous customer service experience.
• Excellent communication and relationship-building skills.
• Positive, proactive, and professional approach.
• Strong attention to detail and organisational skills.
• Confidence using multiple systems and managing a busy workload.
• Team player who enjoys helping people and solving problems.

Responsibilities

• Handle enquiries across multiple channels, assist with bookings and travel-related queries, resolve issues and maintain accurate records.

Skills

Customer service experience

Communication skills

Proactive attitude

Attention to detail

Multitasking

Team player

Job description

Temporary Customer Service Executive

Are you a people person with a passion for delivering outstanding customer service? Looking for a role where you can make a real difference while working for a well-known and exciting travel business?

We're recruiting Temporary Customer Service Executives to join a thriving team based in Farnborough. This is a fantastic opportunity to gain experience with a respected travel brand, working in a friendly, supportive environment with the flexibility of hybrid working.

The Role

As a Customer Service Executive, you will play a key role in delivering an exceptional customer experience for a leading brand. Acting as the first point of contact for customers, you will handle a variety of enquiries, providing prompt, professional, and friendly support across multiple channels. Working in a fast-paced and collaborative environment, you will help customers with booking and travel-related queries, resolve issues efficiently, maintain accurate records, and ensure every interaction leaves a positive and lasting impression. This is an excellent opportunity for someone who enjoys helping people, thrives on problem-solving, and takes pride in delivering outstanding service.

What We're Looking For

• Previous customer service experience
• Excellent communication and relationship-building skills
• A positive, proactive, and professional approach
• Strong attention to detail and organisational skills
• Confidence using multiple systems and managing a busy workload
• A team player who enjoys helping people and solving problems

What's in It for You?

• £13.84 per hour
• Hybrid working
• Fantastic team culture
• Full training provided
• Modern Farnborough offices
• Opportunity to work for an exciting travel brand
• Valuable experience to enhance your CV
• Immediate start available

If you're available to commit to a temporary assignment until at least the end of the year and are looking for a role with a company that genuinely values its people and customers, we'd love to hear from you