Customer Service & Events Host

Tenpin Ltd (part of Ten Entertainment Ltd); Manchester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Tenpin Treats - Retailer discounts and

Free Bowling for family and friends

Free Food

Enhanced Maternity, Paternity, Adopton

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance - 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) in Manchester is seeking a Customer Service Assistant to deliver excellent customer experiences, manage bookings and host events across activities from Laser Arena to karaoke rooms. The role emphasizes proactive service, flexible hours and teamwork in a fun family entertainment venue.

Key duties include serving food and drinks, assisting guests, and contributing to a clean, welcoming centre.

Qualifications

• You should be efficient, proactive and friendly with a focus on exceptional service.
• Fully flexible including evenings and weekends.
• Confident in customer interactions and able to manage multiple tasks.

Responsibilities

• Manage reception bookings and answer enquiries.
• Identify sales opportunities and host events.
• Serve food and drinks and keep the centre clean and welcoming.
• Work across departments, including Laser Arena, Escape Rooms, karaoke and parties.

Skills

Customer service

Communication

Team player

Flexible

Job description

Tenpin Ltd (part of Ten Entertainment Ltd) in Manchester is seeking a Customer Service Assistant to deliver excellent customer experiences, manage bookings and host events across activities from Laser Arena to karaoke rooms. The role emphasizes proactive service, flexible hours and teamwork in a fun family entertainment venue.

Key duties include serving food and drinks, assisting guests, and contributing to a clean, welcoming centre.