Customer Experience & Events Host

Tenpin; Rochdale; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Tenpin Treats – Retailer discounts and

Best Doctors

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adopti​

Job summary

Tenpin in Rochdale is seeking a Customer Service Assistant to deliver an exceptional guest experience across reception, events, and food & drinks service. You’ll engage with customers, manage bookings, and identify opportunities to enhance sales while staying friendly and proactive in a fast-paced leisure centre environment.

Role involves working in various areas including Laser Arena, Escape Rooms, karaoke, and the bar.

Qualifications

• Must be determined, enthusiastic and able to work in a fast-paced environment.
• Excellent customer service, communication skills and a can-do attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised with strong attention to detail, and a team player.

Responsibilities

• Manage reception bookings and handle enquiries to provide an excellent customer experience.
• Identify sales opportunities and host events to engage customers.
• Maintain cleanliness and prepare food and drinks as required.
• Work across departments such as Laser Arena, Escape Rooms, karaoke, and the bar.
• Deliver friendly, proactive service with a focus on customer satisfaction.

Skills

Determined

Enthusiastic

Customer service

Communication

Flexible hours

Team player

Job description

Tenpin in Rochdale is seeking a Customer Service Assistant to deliver an exceptional guest experience across reception, events, and food & drinks service. You’ll engage with customers, manage bookings, and identify opportunities to enhance sales while staying friendly and proactive in a fast-paced leisure centre environment.

Role involves working in various areas including Laser Arena, Escape Rooms, karaoke, and the bar.