Customer Service Engineer

JR United Kingdom; Luton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology solutions provider seeks a Customer Service Engineer in Luton, UK. This role involves providing technical support and enhancing customer care platforms. Candidates should have experience in AWS and Azure, knowledge of telephony technologies, and excellent problem-solving skills. The position offers opportunities for growth and working on high-impact projects.

Benefits

Ongoing learning and growth opportunities

Supportive culture valuing inclusivity and collaboration

Participation in a high-profile transformation project

Qualifications

• Experience providing second-line technical support.
• Knowledge of AWS Connect, ServiceNow and OpenText.
• Ability to analyze KPIs and enhance application performance.

Responsibilities

• Provide second-line technical support across platforms.
• Work with teams to enhance applications.
• Monitor KPIs and improve system performance.

Skills

Experience in AWS and Azure environments

Strong knowledge of telephony and call centre technologies

Hands-on experience with ServiceNow CSM and OpenText

DBA-level SQL skills across SQLServer, Postgres and MySQL

Familiarity with GDPR and data protection

ITIL v3 background in incident and problem management

Technical grounding in software development and web technologies

Excellent problem-solving, communication and stakeholder management skills

Job description

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Customer Service Engineer, luton, bedfordshire

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Client:

Addition+

Location:

luton, bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

Customer & Retailer Care Engineer

Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK.

What You’ll Be Doing:

• Provide second-line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues.
• Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText.
• Contribute to the development and testing of new features, supporting smooth deployment into production.
• Monitor KPIs, analyse trends, and take proactive steps to improve system performance.
• Ensure compliance with data protection, privacy regulations, and security standards.
• Collaborate with product owners to influence roadmaps and future developments.
• Support service delivery by managing incidents and problems to minimise business impact.

Main Skills Needed:

• Experience in AWS and Azure environments.
• Strong knowledge of telephony and call centre technologies, ideally Amazon Connect.
• Hands-on experience with ServiceNow CSM and OpenText.
• DBA-level SQL skills across SQLServer, Postgres and MySQL.
• Familiarity with GDPR and data protection in relation to personal data.
• ITIL v3 background in incident and problem management.
• Technical grounding in software development and web technologies.
• Excellent problem-solving, communication and stakeholder management skills.

What’s in It for You:

• Work on a high-profile transformation project with a meaningful social impact.
• Be part of a business that values inclusivity, collaboration and innovation.
• Opportunities for ongoing learning, growth, and exposure to cutting-edge technologies.
• A supportive culture that recognises integrity, initiative and teamwork.

Think it could be a fit? We’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.