Customer Service & Delivery Support Advisor (6‑Month FTC)

DPD Group; Middleton; Híbrido; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday trading

Enhanced maternity/paternity package

Life assurance 4x salary

Onsite car parking

Descripción de la vacante

DPD Group is hiring a Customer Service Advisor on a 6 Month Fixed Term Contract in the UK. The role focuses on supporting customers with delivery updates, POD requests, and issue resolution, working closely with drivers and managers in a fast-paced environment.

The ideal candidate will have proven customer service experience, excellent communication skills, and a proactive approach to problem solving. Benefits are provided from day one, with standard company policies applying to this fixed-term

Formación

• Proven experience in fast-paced customer service environments.
• Excellent verbal and written communication with a professional telephone manner.
• Ability to build rapport quickly and handle difficult inquiries.

Responsabilidades

• Answer queries on delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes with customers and drivers.

Conocimientos

Customer service experience

Communication skills

Telephone manner

Problem solving

Administrative tasks

Herramientas

Microsoft Office

Descripción del empleo

DPD Group is hiring a Customer Service Advisor on a 6 Month Fixed Term Contract in the UK. The role focuses on supporting customers with delivery updates, POD requests, and issue resolution, working closely with drivers and managers in a fast-paced environment.

The ideal candidate will have proven customer service experience, excellent communication skills, and a proactive approach to problem solving. Benefits are provided from day one, with standard company policies applying to this fixed-term