Customer Service Delivery Specialist — Shape Service Excellence

Arvato Direct Services Potsdam GmbH; Corby; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave plus 8 bank holidays

Life assurance policy

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato Direct Services Potsdam GmbH is seeking a Customer Service Delivery Specialist to enhance customer experiences in Corby. This role acts as a vital link between customers and internal teams, ensuring service commitments are met while driving continuous improvement.

The ideal candidate will possess strong communication skills, organizational abilities, and experience in customer service or account management. Benefits include 25 days annual leave, a life assurance policy, and an employee discount scheme.

Qualifications

• Previous experience in customer service or similar customer-facing role.
• Strong problem-solving skills with keen attention to detail.
• Ability to manage multiple priorities effectively.

Responsibilities

• Manage customer relationships and act as a primary point of contact.
• Monitor service performance against agreed KPIs and SLAs.
• Investigate and resolve customer issues efficiently.

Skills

Customer service experience

Excellent communication skills

Strong organizational skills

Problem-solving mindset

Analytical abilities

Microsoft Office proficiency

Tools

Microsoft Excel

Job description

Arvato Direct Services Potsdam GmbH is seeking a Customer Service Delivery Specialist to enhance customer experiences in Corby. This role acts as a vital link between customers and internal teams, ensuring service commitments are met while driving continuous improvement.

The ideal candidate will possess strong communication skills, organizational abilities, and experience in customer service or account management. Benefits include 25 days annual leave, a life assurance policy, and an employee discount scheme.