Senior Service Delivery Manager

Arvato; Coleshill CP; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave plus 8 bank holidays

Pension contribution

Life assurance policy that pays out 4 x Salary

Employee Assistance Programme

Employee Discount Scheme

Free Parking

Job summary

A leading logistics company in Coleshill is looking for a Senior Service Delivery Manager to ensure exceptional client service. You will manage client relationships, monitor service delivery performance, and lead improvement initiatives. The ideal candidate has experience in service delivery or account management within logistics. The role offers competitive benefits including annual leave and pension contributions.

Qualifications

• Proven experience in service delivery, ideally within logistics or distribution.
• Strong understanding of operational processes and performance metrics.
• Commercial awareness and attention to detail in managing SLAs.
• Commercial awareness and attention to detail in managing SLAs and contracts.

Responsibilities

• Build trusted relationships with key clients and understand their needs.
• Monitor service delivery performance against KPIs.
• Lead regular client review meetings to share insights.
• Drive continuous improvement initiatives.
• Identify opportunities for growth within existing accounts.

Skills

Service delivery experience

Account management

Strong communication skills

Problem-solving

Stakeholder management

Communication

Stakeholder management

SLA/Contract management

Job description

Arvato Coleshill, England, United Kingdom

Senior Service Delivery Manager

At Arvato, we combine innovation, technology, and operational excellence to deliver seamless logistics and distribution solutions for some of the world’s most recognised brands.

We’re now seeking a Service Delivery Manager to join our distribution services team. This pivotal role ensures our clients receive exceptional service and value, maintaining strong partnerships and driving continuous improvement across our operations.

You’ll act as the primary operational contact for a portfolio of strategic clients, ensuring service performance, communication, and customer satisfaction meet the highest standards. Working cross-functionally with operations, supply chain, IT, and commercial teams, you’ll ensure performance targets are achieved and improvement initiatives are delivered.

Key Responsibilities

• Build trusted relationships with key clients, understanding their operational needs and priorities.
• Monitor service delivery performance, ensuring KPIs and contractual obligations are met.
• Lead regular client review meetings, sharing insights and performance reports.
• Drive continuous improvement initiatives to enhance client satisfaction and efficiency.
• Identify opportunities for added value or growth within existing accounts.

What You’ll Bring

• Proven experience in service delivery, account management, or client relationship roles — ideally within logistics, distribution, or supply chain.
• Strong understanding of operational processes and performance metrics.
• Excellent communication, problem-solving, and stakeholder management skills.
• Commercial awareness and attention to detail in managing SLAs and contracts.

We Offer

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free Parking

If you’re passionate about delivering exceptional service and enjoy building meaningful client partnerships, we’d love to hear from you.