Customer Service Advisor

Greenbean; Bury; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Flexitime

Casual dress code

Free parking

On-site gym

Company events

Health & wellbeing programme

Pension scheme

Career development opportunities

Job summary

A recruitment firm is hiring a Customer Service Delivery Coordinator in Bury, England. This permanent, office-based role involves managing customer inquiries via various channels and ensuring customer satisfaction. Ideal candidates should have strong customer service experience, effective communication skills, and the ability to handle multiple tasks. The position offers a competitive salary ranging from £24,000 to £25,000 plus yearly bonuses, alongside additional benefits such as 25 days holiday and a pension scheme.

Qualifications

• Experience in a contact centre or fast-paced environment.
• Comfortable speaking to customers over the phone.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Serve as the primary contact for customers and key clients.
• Manage inbound and outbound calls, emails, and live chat inquiries.
• Ensure high levels of customer satisfaction through proactive problem-solving.

Skills

Strong customer service experience

Confident communication

Multi-tasking and prioritization

Calm and adaptable

Attention to detail

Team player with proactive improvement approach

Tools

Excel

Outlook

Job description

Customer Service Delivery Coordinator / Advisor – Office Based (Permanent)

Location: Bury

Hours: Monday to Friday, 8:30am – 5:00pm (1-hour lunch)

About the Role

Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are seeking a detail-oriented Customer Service Advisor to join Crown Gas and Power, a renowned energy supplier.

In this role, you will act as the first point of contact for customers, managing inquiries across multiple channels including telephone, email, and live chat. You will be responsible for resolving queries where possible, handling complaints professionally, and ensuring customer satisfaction.

Key Responsibilities

• Serve as the primary contact for customers and key clients.
• Manage inbound and outbound calls, emails, and live chat inquiries.
• Accurately process customer requests and set up accounts.
• Take ownership of issues and escape to the Complaints Team when necessary.
• Ensure high levels of customer satisfaction through proactive problem-solving.
• Maintain accurate data entry and documentation.

Candidate Profile / Skills Required

• Strong customer service experience, ideally in a contact centre or fast-paced environment.
• Confident communicator, comfortable speaking to customers over the phone.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Calm and adaptable when dealing with challenging situations.
• Excellent attention to detail, with strong Excel and Outlook skills.
• Collaborative team player with a proactive approach to process improvements.

What’s in it for You

• Competitive salary: £24,000 – £25,000 + yearly bonus (based on performance)
• 25 days holiday
• Flexitime and casual dress code
• Free parking and on-site gym
• Company events and health & wellbeing programme
• Pension scheme and career development opportunities

If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for you.

Apply Now

A member of our team will be in touch to discuss your application.

Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.