Customer Service & Data Entry Specialist

Equals One Ltd; Huntingdon; On-site; GBP 17,000 - 19,000; Full time

Job summary

Equals One Ltd. is seeking a Customer Service Administrator to support the Operations Manager at the Cambridge/Peterborough site in Huntingdon. The role involves high-volume call handling, data entry, and liaison with field engineers to relay information on emergency repairs.

The ideal candidate will have at least 2 years of call handling and data entry experience, strong accuracy in record keeping, and solid IT skills. The position is full-time and site-based.

Qualifications

• Minimum 2 years proven experience of call handling.
• Minimum 2 years proven experience of data entry.
• Accuracy in record keeping.
• IT skills and familiarity with computer systems.

Responsibilities

• Answering calls in a high-activity call-centre environment and verifying information.
• Inputting and retrieving data in the in-house computer system.
• Provide product information and assist customers where possible.
• Coordinate with field engineers to pass on relevant information for emergency repairs.

Skills

Call handling

Data entry

Record keeping

IT skills

Job description

Equals One Ltd. is seeking a Customer Service Administrator to support the Operations Manager at the Cambridge/Peterborough site in Huntingdon. The role involves high-volume call handling, data entry, and liaison with field engineers to relay information on emergency repairs.

The ideal candidate will have at least 2 years of call handling and data entry experience, strong accuracy in record keeping, and solid IT skills. The position is full-time and site-based.