Community Health Call Centre & Data Entry Administrator

Confidential; Huntingdon; On-site; GBP 15,000 - 21,000; Full time

Job summary

Confidential, based at Cambridge and Peterborough sites in Huntingdon, is seeking a Customer Service Administrator. The role is full-time 40 hours weekly, 8:30am-5:00pm, on a fixed term until 31 January 2027. You will support the Operations Manager with call taking, data entry and service user interactions in the NHS partnership.

You will handle high-volume calls, input data, provide information, coordinate field engineers, and uphold confidentiality and equal opportunities.

Qualifications

• Minimum 2 years proven experience of call handling.
• Minimum 2 years proven experience of data entry.
• Accuracy at record keeping.
• I.T. skills.

Responsibilities

• Answer the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system.
• Inputting and retrieving data from the in-house computer system.
• Provide product information by answering questions and helping, where possible.
• Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner.
• Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests.
• Problem solving by clarifying issues, researching and exploring answers and alternative solutions.
• Escalating unresolved problems.
• Actively responsible for building teamwork and working together as a team.
• Adhering to Equal Opportunities and Dignity at Work as per the company policy.
• Any other duties relating to the role as requested by your line manager or the Company.

Skills

Call handling

Data entry

Accuracy

I.T. skills

Job description

Confidential, based at Cambridge and Peterborough sites in Huntingdon, is seeking a Customer Service Administrator. The role is full-time 40 hours weekly, 8:30am-5:00pm, on a fixed term until 31 January 2027. You will support the Operations Manager with call taking, data entry and service user interactions in the NHS partnership.

You will handle high-volume calls, input data, provide information, coordinate field engineers, and uphold confidentiality and equal opportunities.