Customer Service Coordinator – Residential Homes

Vistry Group; Warrington; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive basic salary and annual bonus

Salary sacrifice car scheme

Up to 39 days annual leave with service

Private medical insurance

Enhanced leave for maternity, paternity, and adoption

Pension scheme

Life assurance

Share incentive schemes

Employee rewards portal

Job summary

A renowned residential developer is seeking a Customer Service Coordinator to join their team in Warrington. You will liaise with customers and subcontractors to ensure timely completion of service cases. The ideal candidate will have strong customer service skills, organizational abilities, and relevant GCSE qualifications. This full-time role offers a competitive salary and numerous employee benefits.

Qualifications

• Experience working within a fast-paced environment.
• Experience in customer facing roles for a residential house builder.
• Understanding of building regulations and legal obligations.

Responsibilities

• Address customer issues via email or phone in line with SLAs.
• Issue instructions to subcontractors for prompt resolutions.
• Follow up on outstanding remedial works and take action.

Skills

Customer service

Microsoft Office (Excel, Outlook)

Organizational skills

Problem solving

Communication skills

Education

5 GCSEs or equivalent including Maths & English

Job description

A renowned residential developer is seeking a Customer Service Coordinator to join their team in Warrington. You will liaise with customers and subcontractors to ensure timely completion of service cases. The ideal candidate will have strong customer service skills, organizational abilities, and relevant GCSE qualifications. This full-time role offers a competitive salary and numerous employee benefits.