Freelance Customer Care Coordinator – New-Build Homes

Fawkes & Reece Group; Warrington; Sur place; GBP 33 000 - 46 000; Plein temps

Résumé du poste

Fawkes & Reece Group in Warrington is seeking an experienced Freelance Customer Care Coordinator to support aftercare in a busy residential housebuilding environment. You will act as the main contact for homeowners after legal completion, coordinating subcontractors and site teams to resolve defects and queries efficiently.

The role requires strong organisational skills, excellent communication, and the ability to work independently in a freelance capacity while maintaining high standards of

Qualifications

• Experience as a Customer Care Coordinator in housebuilding or construction.
• Strong communication and problem solving skills.
• Ability to manage multiple cases and prioritise workload.
• Experience liaising with subcontractors and site teams.
• Knowledge of NHBC warranty processes.

Responsabilités

• Act as the primary point of contact for homeowners regarding aftercare and defect issues.
• Log and manage customer queries using internal systems or spreadsheets.
• Coordinate and schedule subcontractors and site teams to carry out remedial works.
• Monitor and track defects to ensure they are completed within agreed timescales.
• Maintain clear communication with homeowners, providing updates on progress and resolutions.
• Liaise closely with site managers, construction teams, and suppliers to resolve issues effectively.
• Arrange and attend homeowner appointments where required.
• Maintain accurate records of all communications, works completed, and outstanding items.
• Ensure customer satisfaction is maintained while adhering to company policies and service standards.

Connaissances

Customer care coordination

Stakeholder communication

Subcontractor coordination

CRM systems

Microsoft Office

Outils

Coins

Aconex

Excel

Outlook

Word

Description du poste

Fawkes & Reece Group in Warrington is seeking an experienced Freelance Customer Care Coordinator to support aftercare in a busy residential housebuilding environment. You will act as the main contact for homeowners after legal completion, coordinating subcontractors and site teams to resolve defects and queries efficiently.

The role requires strong organisational skills, excellent communication, and the ability to work independently in a freelance capacity while maintaining high standards of