Customer Service Coordinator – Accounts

Epwin; Telford; Híbrido; GBP 20.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Telus Health Lifeworks

Holidays

Cycle to Work

Descripción de la vacante

Epwin Group is seeking a Customer Service Advisor in the United Kingdom to coordinate all tasks related to Customer Service for designated accounts and to maintain strong relationships with Epwin Customers.

You will liaise with Customers, Sales Team, and internal departments to manage order-related matters, process sales orders to deadlines, and handle day-to-day administration and archiving for auditing purposes. Excellent communication is essential.

Formación

• Competent with Navision.
• Good level of numeracy.

Responsabilidades

• Coordinate all tasks relating to Customer Service for designated accounts.
• Build and maintain effective relationships with all Epwin Customers.
• Liaise with Customers, Business Development Managers, Technicians, all personnel and departments impacting on Customer Service.
• Liaise with Customers, the Sales Team, and all internal personnel relating to order related matters.
• Process all sales orders to expected deadlines including special orders.
• Manage all day to day administration tasks, to include filing/scanning of records for designated accounts.
• Manage all day to day administration tasks relating to the archiving of sales orders for BSI auditing purposes.
• Process all service related disputes accurately.
• Deal with all customer requests and queries to the agreed timescales.
• Participate in sales campaigns as required to promote products and increase sales.
• Assume responsibility for various tasks as required.
• Work as a team to ensure all service related matters are completed within agreed timescales.
• Ensure customers are aware of shortages or issues affecting service.
• Work as part of a team and contribute to positive change including system and procedure changes.

Conocimientos

Good numeracy

Herramientas

Navision

Descripción del empleo

Epwin Group is seeking a Customer Service Advisor in the United Kingdom to coordinate all tasks related to Customer Service for designated accounts and to maintain strong relationships with Epwin Customers.

You will liaise with Customers, Sales Team, and internal departments to manage order-related matters, process sales orders to deadlines, and handle day-to-day administration and archiving for auditing purposes. Excellent communication is essential.