Customer Service Coordinator | 40h/w, Steeton

Acorn Mobility Services Ltd; Steeton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Comprehensive induction and training

Investors in People accreditedEmployer

Healthcare and pension schemes

Free on-site parking

Subsidised on-site canteen

Cycle to work scheme

Company events

Refer-a-friend bonus – earn up to £100

Job summary

Acorn Stairlifts UK is seeking a Customer Service Coordinator to join the General Enquiries Team based at our Steeton HQ. You will handle inbound calls, resolve routine issues, and coordinate with planners to ensure timely response to breakdowns.

The ideal candidate will have strong communication skills, a professional telephone manner, and experience in customer service or call centres. Attractive benefits and KPI incentives accompany the role.

Qualifications

• Good telephone manner.
• Excellent written and verbal communication skills.
• Experience in customer service or call centre is advantageous.

Responsibilities

• Answer calls regarding breakdowns and service issues with courteous, high level customer service.
• Resolve minor technical problems over the phone and liaise with planning via a ticket system when needed.
• Ensure all breakdown calls are attended to within 24 hours.
• Deal with minor complaints and escalate to a supervisor when necessary.
• Support customers with information on transport links and on-site facilities.
• Participate in induction and training programmes and help promote on-site perks.

Skills

Telephone etiquette

Written communication

Verbal communication

Job description

Acorn Stairlifts UK is seeking a Customer Service Coordinator to join the General Enquiries Team based at our Steeton HQ. You will handle inbound calls, resolve routine issues, and coordinate with planners to ensure timely response to breakdowns.

The ideal candidate will have strong communication skills, a professional telephone manner, and experience in customer service or call centres. Attractive benefits and KPI incentives accompany the role.