Customer Service Advisor

Acorn Stairlifts; Steeton; Vor Ort; GBP 18.000 - 21.000; Vollzeit

Benefits dieser Stelle

Comprehensive induction and training

Investors in People accreditedEmployer

Healthcare and pension schemes

Free on-site parking

Subsidised on-site canteen

Cycle to work scheme

Company events

Refer-a-friend bonus – earn up to £100

Zusammenfassung

Acorn Stairlifts UK is seeking a Customer Service Coordinator to join the General Enquiries Team based at our Steeton HQ. You will handle inbound calls, resolve routine issues, and coordinate with planners to ensure timely response to breakdowns.

The ideal candidate will have strong communication skills, a professional telephone manner, and experience in customer service or call centres. Attractive benefits and KPI incentives accompany the role.

Qualifikationen

• Good telephone manner.
• Excellent written and verbal communication skills.
• Experience in customer service or call centre is advantageous.

Aufgaben

• Answer calls regarding breakdowns and service issues with courteous, high level customer service.
• Resolve minor technical problems over the phone and liaise with planning via a ticket system when needed.
• Ensure all breakdown calls are attended to within 24 hours.
• Deal with minor complaints and escalate to a supervisor when necessary.
• Support customers with information on transport links and on-site facilities.
• Participate in induction and training programmes and help promote on-site perks.

Kenntnisse

Telephone etiquette

Written communication

Verbal communication

Jobbeschreibung

Find Your Next Challenge At
Acorn Stairlifts UK

We are currently looking for aCustomer Service Coordinatorto join our expandingGeneral Enquiries Teambased at our Headquarters in Steeton (West Yorkshire, UK).

Working Hours: Monday - Friday, 40 hours a week

Salary: £13.00 P/H ( + up to £2400 per year in KPI related incentives)

Monday to Friday 8am - 6pm

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Free on-site parking & great transport links to Leeds, Bradford & Skipton
• Subsidised on-site canteen
• Cycle to work scheme
• Company events
• Refer-a-friendbonus – earn up to £100!

The Ideal Candidate

• Good telephone manner
• Excellent written and verbal communication skills
• Previous experience working within a customer service/call centre environment would be advantageous

Must be able to display the Acorn Values

OUR VALUES

Qualityof the products we make and sell and the service we provide

UnityWorking together as one team

IntegrityActing responsibly and honestly to deliver on our promises

CaringAbout our customers, each other and the wider community

AmbitionTaking Pride in all we do and striving to improve

Key Responsibilities

• Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
• Resolving minor technical problems over the phone, and if unable to resolve, Liaise with the planning team via a ticket system
• Ensuring all breakdown calls are attended to within a 24hr period
• Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
• Excellent Transport Links to Leeds, Bradford and Skipton
• Free Parking
• Induction and Training Programme
• In-house Canteen
• Life Insurance Cover
• On-going Coaching and Development
• Pension Provision

About the Customer Service Department

Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.

Working with Acorn Stairlifts

Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.