Customer Service Apprenticeship

Acorn Stairlifts; Steeton; Vor Ort; GBP 11.000 - 15.000; Vollzeit

Benefits dieser Stelle

Comprehensive induction and training

Healthcare and pension schemes

Free on-site parking

Great transport links to Leeds, Brad­f

Cycle to work scheme

Company events

Refer-a-friend bonus – earn up to £100

Zusammenfassung

Acorn Stairlifts UK is seeking a Customer Service Apprentice to join the Customer Service Department at our Steeton headquarters. The role runs Monday to Friday, 40 hours per week, with a base salary of £9.40 per hour plus KPI-based incentives up to £2,400 annually.

The ideal candidate will have strong Word/Excel skills and excellent written and verbal communication, with opportunities for induction, training, and progression within a globally recognised provider of stairlifts.

Qualifikationen

• Has good working knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.

Aufgaben

• Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
• Resolving minor technical problems over the phone, and if unable to resolve, allocating effectively for a Service Engineer to attend
• Ensuring all breakdown calls are attended to within a 24hr period
• Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
• Excellent Transport Links to Leeds, Bradford and Skipton
• Free Parking
• Induction and Training Programme
• In-house Canteen
• Life Insurance Cover
• On-going Coaching and Development
• Pension Provision

Kenntnisse

Microsoft Word

Microsoft Excel

Written communication

Verbal communication

Jobbeschreibung

Find Your Next Challenge At
Acorn Stairlifts UK

We are currently looking for a Customer Service Apprenticeto join our Customer Service Departmentbased at our Headquarters in Steeton (West Yorkshire, UK)

Working Hours: Monday - Friday, 40 hours

Salary : £9.40 p/h + (up to £2400 per year in KPI related incentives)

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Free on‑site parking & great transport links to Leeds, Bradford & Skipton
• Subsidised on‑site canteen
• Cycle to work scheme
• Company events
• Refer-a-friend bonus – earn up to £100!

The Ideal Candidate

• Has good working knowledge of Microsoft Word and Excel
• Excellent written and verbal communication skills

Must be able to display the Acorn Values

OUR VALUES

Quality of the products we make and sell and the service we provide

Unity Working together as one team

Integrity Acting responsibly and honestly to deliver on our promises

Caring About our customers, each other and the wider community

Ambition Taking Pride in all we do and striving to improve

Key Responsibilities

• Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
• Resolving minor technical problems over the phone, and if unable to resolve, allocating effectively for a Service Engineer to attend
• Ensuring all breakdown calls are attended to within a 24hr period
• Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
• Excellent Transport Links to Leeds, Bradford and Skipton
• Free Parking
• Induction and Training Programme
• In-house Canteen
• Life Insurance Cover
• On-going Coaching and Development
• Pension Provision

About the Apprenticeships Department

At Acorn, we recognize the value of recruiting and investing in talented individuals at all stages of their careers. Our in‑house apprenticeship schemes are offered in a variety of roles, working towards recognized qualifications while also gaining real workplace experience. They offer the opportunity to progress to a permanent role with Acorn, leading to a wide range of career opportunities within a company which recognizes and rewards talent and dedication.

Working with Acorn Stairlifts

Employing around 1,500 people worldwide Acorn is the world’s largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.

Job Ref: Customer Service Apprenticeship