Customer Service Team Supervisor (Installations)

Allscreens Nationwide Ltd; Steeton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Induction and training programme

Investors in People award

Healthcare and pension provisions

Free on-site parking

Excellent transport links to Leeds, BR

Cycle to work scheme

Company Events

On site Canteen (Subsidised food)

Job summary

Acorn is seeking a Customer Service Team Supervisor (Installations) at our Steeton HQ in West Yorkshire. You will lead the UK Installations Department, ensuring delivery of tasks to time and quality standards while supporting field staff and coordinators.

We value enthusiastic leaders with a track record in customer service, team supervision, and process improvement. The role is full-time, permanent, working 40 hours Monday to Friday, with onsite facilities and benefits described in the listing.

Qualifications

• Experience leading a team in a customer service environment.
• Strong communication and organisational skills.
• Able to supervise multiple tasks and coordinate with field staff.

Responsibilities

• Supervise UK Installations Department to meet targets and deadlines.
• Monitor daily/weekly/monthly tasks and ensure quality.
• Coordinate with installation coordinators and field engineers.
• Identify training needs and arrange development opportunities.

Skills

Team leadership

Customer service

Communication

Job description

Customer Service Team Supervisor (Installations)

We are currently looking for a Installation Supervisor to join our UK Installation Department based at our Headquarters in Steeton (West Yorkshire, UK).

The purpose of this role is to effectively supervise the UK Installations Department.

If you are an enthusiastic person, who has experience in leading a team and delivering excellent customer service, we would love to hear from you!

Type of Contract: Full Time, Permanent

Working Hours: Monday to Friday - 40 hours

Benefits of working at Acorn:

Induction and training programme

Investors in People award

Healthcare and pension provisions

Free on-site parking

Excellent transport links to Leeds, Bradford, and Skipton

Cycle to work scheme

Company Events

On site Canteen (Subsidised food)

Key responsibilities include:

Monitor daily, weekly and monthly tasks are completed within required timescales.

Manage resources to support the planning team to achieve targets

Monitor and manage the performance of installation office and field.

Identify training needs and arrange additional support or development opportunities.

Communicate clearly and effectively with all Installation Coordinators and all field based employees.

Conduct site visits to monitor installations, repairs, and maintenance work.

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.

Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.