Customer Service Apprentice — Training & Benefits Included

Acorn Mobility Services Ltd; Steeton; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Comprehensive induction and training

Healthcare and pension schemes

Free on-site parking

Great transport links to Leeds, Brad­f

Cycle to work scheme

Company events

Refer-a-friend bonus – earn up to £100

Job summary

Acorn Stairlifts UK is seeking a Customer Service Apprentice to join the Customer Service Department at our Steeton headquarters. The role runs Monday to Friday, 40 hours per week, with a base salary of £9.40 per hour plus KPI-based incentives up to £2,400 annually.

The ideal candidate will have strong Word/Excel skills and excellent written and verbal communication, with opportunities for induction, training, and progression within a globally recognised provider of stairlifts.

Qualifications

• Has good working knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
• Resolving minor technical problems over the phone, and if unable to resolve, allocating effectively for a Service Engineer to attend
• Ensuring all breakdown calls are attended to within a 24hr period
• Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
• Excellent Transport Links to Leeds, Bradford and Skipton
• Free Parking
• Induction and Training Programme
• In-house Canteen
• Life Insurance Cover
• On-going Coaching and Development
• Pension Provision

Skills

Microsoft Word

Microsoft Excel

Written communication

Verbal communication

Job description

Acorn Stairlifts UK is seeking a Customer Service Apprentice to join the Customer Service Department at our Steeton headquarters. The role runs Monday to Friday, 40 hours per week, with a base salary of £9.40 per hour plus KPI-based incentives up to £2,400 annually.

The ideal candidate will have strong Word/Excel skills and excellent written and verbal communication, with opportunities for induction, training, and progression within a globally recognised provider of stairlifts.