Customer Service Coordinator

HR Surgery Ltd; Thames Ditton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Progression opportunities

Company events

Job summary

Home Service Group is seeking a dedicated Customer Service Coordinator to join our busy office in Thames Ditton. The role focuses on handling calls, scheduling service and installation appointments, and providing essential administrative support to our service teams.

The ideal candidate will have call centre experience and strong communication skills, with the ability to organise tasks effectively in a collaborative environment. On-site parking and progression opportunities are offered.

Qualifications

• Experience in a call centre environment.
• Experience in a similar customer service or administrative role.
• Excellent telephone manner and strong written/verbal communication.

Responsibilities

• Answer incoming calls professionally and deliver excellent customer service.
• Schedule, confirm and reschedule service and installation appointments.
• Provide administrative support to service and installation teams.
• Liaise with account customers and agencies, prioritising work and providing updates.
• Contact existing customers to arrange annual boiler servicing appointments.
• Track parts and orders with suppliers, ensuring timely updates.
• Identify customer needs and resolve enquiries or direct to the appropriate team.
• Communicate clearly with customers, colleagues and suppliers.
• Collaborate as part of a positive team and perform general admin duties.

Skills

Customer service

Call centre experience

Administrative support

Scheduling

MS Office

Tools

MS Office

Job description

Hours: Full time, 40 hours, Monday to Friday, 8.00am - 5.00pm

Location: Office based - Thames Ditton

We are looking for an experienced Customer Service Coordinator to join our busy office. This role would suit someone with previous experience as a Service Coordinator, Service Administrator, Scheduler, Planner, Customer Service Coordinator or Call Centre Team Member who enjoys organising appointments, speaking with customers and providing excellent administrative support.

About us:

Home Service Group was established in 2024, bringing together a network of established, family-founded plumbing, heating, electrical and property service companies operating across the South of England.

Each business has built its own strong reputation over many years. The group was created to unify these companies under a shared vision, combining deep technical expertise and trusted service with group-level standards, systems and centralised account management.

Today, the group delivers consistent, high-quality property services across residential homes, schools, managed estates and commercial portfolios, offering the reliability of a larger organisation alongside the responsiveness of established local teams.

As we continue to grow, our focus remains the same: to strengthen our network, invest in better systems and technology, and provide dependable service at scale for every client and partner.

We are now looking for a Customer Service Coordinator to assist the service and installation teams in the day to day running of the departments and deliver outstanding and efficient customer service across the Home Service Group.

Job Role:

• Answer incoming calls in a professional, friendly and efficient manner, delivering excellent customer service.
• Schedule, confirm and reschedule service and installation appointments.
• Provide administrative support to the service and installation teams.
• Liaise with account customers and agencies, prioritising work and providing updates on additional work required.
• Contact existing customers to arrange annual boiler servicing appointments.
• Track parts and orders with suppliers, ensuring timely updates.
• Identify customers' needs and either resolve enquiries or direct them to the appropriate team member.
• Communicate clearly and effectively with customers, colleagues and suppliers.
• Work collaboratively as part of a positive and supportive team.
• Carry out a range of general administrative and ad hoc duties as required.

About you:

• Previous experience in a call centre environment is essential.
• Previous experience in a similar customer service or administrative role is essential.
• Experience within the industry would be beneficial but is not essential.
• Excellent telephone manner with a outstanding customer service skills.
• Strong written and verbal communication skills.
• Excellent organisational and time management skills and a high level of attention to detail.
• Ability to work effectively both independently and as part of a small team.
• A positive, proactive approach with good problem-solving skills.

The Benefits:

• Company events
• On-site parking
• Opportunity for progression

Could you be our Customer Service Coordinator?

Right to Work in the UK:Applicants must have the legal right to live and work in the UK. Given the role and salary level, this is not a role that will qualify for UK Sponsorship.

We will respond to your application as soon as possible. Please bear with us, we are experiencing high numbers of applications at present.