Service Coordinator

Bennett and Game Recruitment LTD; Emsworth; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Parking on-site

33 days holiday incl bank holidays

Mon-Fri 8am-5pm

Job summary

Bennett and Game Recruitment LTD in Emsworth are seeking a Service Coordinator to support the office team in scheduling, administration and customer support for a growing plumbing and heating contractor.

You will handle inbound calls, assess needs (emergency repairs, boiler installs, bathrooms), plan engineers' diaries, and ensure parts are available. The role is Mon-Fri 8am-5pm with on-site parking and 33 days' holiday.

Qualifications

• Background in scheduling, administration and customer support.
• Experience with scheduling engineers is highly desirable.
• Strong customer service skills with phone and email communication.

Responsibilities

• Take inbound calls from customers in domestic plumbing and heating.
• Evaluate needs: emergencies, boiler installs, bathrooms.
• Schedule engineers' diaries: planning routes and parts.
• Support with administration alongside two office team members.

Skills

Scheduling

Administration

Customer support

Phone communication

Job description

Position: Service Coordinator

Location: Emsworth, Hampshire

Salary: £30,000 - £35,000 (DOE)

We currently have an opportunity available to join the office team within a well-known and expanding plumbing and heating contractor based out of their offices in Emsworth.

Due to consistent growth, the office team are looking for a well-organised, friendly and vibrant personality to join their close-knit team and support with scheduling, administration and customer support.

Service Coordinator Job Overview

• Taking inbound calls from customers within the domestic plumbing and heating sector
• Evaluating their needs, which will be a mixture of emergency breakdown repair requests, new boiler installations, and new bathroom fit-outs
• Scheduling the engineers diaries, including job planning, route planning and ensuring that they have all the necessary parts to complete the jobs
• Working alongside two long-standing office team members to cover the administration side of the business and any other tasks that need carrying out

Service Coordinator Job Requirements

• A background within scheduling, administration and customer support, ideally from an engineer/maintenance company
• Any experience with scheduling engineers, or experience within the plumbing and heating industry will be highly desirable
• Strong customer service skills, confident in speaking over the phone and liaising with customers via email
• Based within a commutable distance of Emsworth and comfortable working in the office

Service Coordinator Salary & Benefits

• Basic salary £30,000 - £35,000, depending on experience
• Monday - Friday, 8am - 5pm
• 1 hour lunch break
• 33 days holiday, including bank holidays
• Parking on-site
• Opportunities to pick up additional earnings/overtime at weekends if desired