Read more

HR Surgery Ltd; Thames Ditton; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Company events

On-site parking

Opportunity for progression

Job summary

HR Surgery Ltd in Thames Ditton is seeking an experienced Office & Operations Manager to lead a busy admin and support team of about 11. This role is office-based, Monday to Friday, 8:00am–5:30pm, with sole responsibility for day-to-day performance and service standards.

You will set roles, delegate workloads, run reviews and KPIs, coach staff, and drive continuous improvement in processes and CRM usage to support growth and client satisfaction.

Qualifications

• Experience managing a small team in a fast-paced service environment.
• CRM experience is preferred.
• Excellent communication and people skills.

Responsibilities

• Lead, manage and develop a team of approximately 11 across administration and business support.
• Own day-to-day management and performance of the team.
• Set clear roles, responsibilities and expectations for each member.
• Ensure workloads are delegated and completed, with regular reviews and KPIs.
• Coach and mentor staff to improve capability and accountability.

Skills

CRM experience

Strong organisation skills

People management

Communication skills

Job description

Role: Full time, Monday to Friday, 8.00am – 5.30pm

Location: Office based - Thames Ditton

We are looking for an experienced Office & Operations Manager to join our busy office. This role would suit someone with previous experience as an Office Manager, Operations Manager, Office Supervisor, Service Manager or Office/Service Team Leader, ideally within a home improvement, maintenance or similar service-based business.

About us:

Home Service Group was established in 2024, bringing together a network of established, family-founded plumbing, heating, electrical and property service companies operating across the South of England.

Each business has built its own strong reputation over many years. The group was created to unify these companies under a shared vision, combining deep technical expertise and trusted service with group-level standards, systems and centralised account management.

Today, the group delivers consistent, high-quality property services across residential homes, schools, managed estates and commercial portfolios, offering the reliability of a larger organisation alongside the responsiveness of established local teams.

As we continue to grow, our focus remains the same: to strengthen our network, invest in better systems and technology, and provide dependable service at scale for every client and partner.

We are looking for an experienced Office & Operations Manager who will lead a team of around 11, ensuring the office operates efficiently, people perform at their best and the team takes ownership of delivering a high standard of service.

Job Role:

• Lead, manage and develop a team of approximately 11 employees across the administration and business support function.
• Take full ownership of the day-to-day management and performance of the team.
• Set clear roles, responsibilities and expectations for each team member.
• Ensure workloads and daily tasks are appropriately delegated and completed.
• Hold regular one-to-one meetings, team meetings and performance reviews.
• Set measurable objectives and KPIs for individuals and the department.
• Identify underperformance and address issues promptly and professionally.
• Recognise high performers and create opportunities for development and progression.
• Coach and mentor team members to improve capability, confidence and accountability.
• Build a culture where employees take ownership rather than waiting to be instructed.
• Ensure appropriate management cover is in place during holidays, sickness and periods of increased workload.

About you:

• Experience of managing and motivating a small team in a fast paced service environment, ideally home improvement, maintenance or similar.
• CRM experience is preferred.
• Strong organisation and prioritisation skills.
• Confident managing performance and having difficult conversations.
• A coaching and supportive management style.
• Able to create a culture of ownership and accountability.
• Confident handling changing priorities and pressure.
• Excellent communication and people skills.

The Benefits:

• Company events.
• On-site parking.
• Opportunity for progression.

Could you be our Office & Operations Manager?

Right to Work in the UK:Applicants must have the legal right to live and work in the UK. Given the role and salary level, this is not a role that will qualify for UK Sponsorship.

We will respond to your application as soon as possible. Please bear with us, we are experiencing high numbers of applications at