Customer Service & Scheduling Coordinator – Growth Path

HR Surgery Ltd; Thames Ditton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Progression opportunities

Company events

Job summary

Home Service Group is seeking a dedicated Customer Service Coordinator to join our busy office in Thames Ditton. The role focuses on handling calls, scheduling service and installation appointments, and providing essential administrative support to our service teams.

The ideal candidate will have call centre experience and strong communication skills, with the ability to organise tasks effectively in a collaborative environment. On-site parking and progression opportunities are offered.

Qualifications

• Experience in a call centre environment.
• Experience in a similar customer service or administrative role.
• Excellent telephone manner and strong written/verbal communication.

Responsibilities

• Answer incoming calls professionally and deliver excellent customer service.
• Schedule, confirm and reschedule service and installation appointments.
• Provide administrative support to service and installation teams.
• Liaise with account customers and agencies, prioritising work and providing updates.
• Contact existing customers to arrange annual boiler servicing appointments.
• Track parts and orders with suppliers, ensuring timely updates.
• Identify customer needs and resolve enquiries or direct to the appropriate team.
• Communicate clearly with customers, colleagues and suppliers.
• Collaborate as part of a positive team and perform general admin duties.

Skills

Customer service

Call centre experience

Administrative support

Scheduling

MS Office

Tools

MS Office

Job description

Home Service Group is seeking a dedicated Customer Service Coordinator to join our busy office in Thames Ditton. The role focuses on handling calls, scheduling service and installation appointments, and providing essential administrative support to our service teams.

The ideal candidate will have call centre experience and strong communication skills, with the ability to organise tasks effectively in a collaborative environment. On-site parking and progression opportunities are offered.