Client Services Coordinator

RPS Group; Mansfield Woodhouse; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

A leading company is seeking a Client Services Co-Ordinator/Administrator to join their Occupational Health team in Mansfield. The successful candidate will ensure smooth service delivery to clients while maintaining high standards and effective organization. This role offers the opportunity for hybrid working after training, comprehensive benefits, and a supportive environment focused on personal career development.

Benefits

Hybrid/flexible working arrangements

24 days annual leave plus bank holidays

Company pension scheme

Free onsite parking and facilities

Qualifications

• Prior strong office-based administrative experience gained in a busy environment.
• Competent user of the MS Office suite including Pivot and VLOOKUP.
• Strong attention to detail and critical eye for accuracy.

Responsibilities

• Answering all incoming communications from clients and suppliers.
• Using a bespoke booking system to schedule appointments.
• Monitoring client charges and producing invoices.

Skills

Organisational Skills

Communication Skills

Attention to Detail

Interpersonal Skills

Education

Strong office-based administrative experience

Tools

MS Office

Job description

RPS are seeking an efficient Client Services Co-Ordinator/Administrator for our Occupational Health (OH) team based in Mansfield, who will be responsible for ensuring all aspects of the service delivery to allocated clients, ensuring all day-to-day tasks run smoothly. You will follow set procedures and ensure all duties are in line within set KPI’s, always keeping the customer in mind and striving to proactively address their concerns and needs. You will have the option of hybrid working once trained.

We’re RPS, and our projects are all around you. We define, design, and manage projects that create shared value in a complex, urbanising, and resource-scarce world. Our people are our success, and we need individuals who share our passion for solving important problems. Here is where you come to build a career.

What you’ll be doing:

• Answering all incoming communications from clients, suppliers, and the wider OH team
• Using and understanding our bespoke booking system to schedule appointments and update relevant parties as required (full training will be provided)
• Monitoring client charges and producing invoices
• Attending regular client meetings via video call
• Inputting weekly electronic timesheets accurately (full training will be provided)
• Performing routine administrative tasks and undertaking any ad-hoc duties

Who we’re looking for:

• Prior strong office-based administrative experience gained in a busy environment
• Competent user of the MS Office suite and able to complete Pivot and Vlookups
• Excellent organisation skills with the ability to prioritise
• Strong written and verbal communication skills
• Strong attention to detail and a critical eye for accuracy with a right-first-time attitude
• Great interpersonal and communication skills with a high focus on customer service and able to build and maintain relationships with key clients and service users
• Ability to work under pressure within tight deadlines with a flexible approach
• Able to work as part of a team as well as independently

What’s in it for you:

Hybrid/flexible working arrangements, 24 days annual leave plus bank holidays, company pension scheme, free onsite parking and facilities, 37.5 hours per week (Monday to Friday), and a great benefits package.

Here you’ll find true support and encouragement. We’re an accredited training provider, and we support learning and development for everyone. A personal development plan and a transparent career pathway put you in the driving seat of your career, and you’ll be supported as far as you want to go.

We encourage and value different ideas, perspectives, and styles of thinking. We need a mix of experiences and skills to develop the most innovative ideas. We respect one another and recognize the potential and contribution of everyone. You’ll be joining a diverse community and a company that puts its people first and prioritizes their wellbeing.

We understand the need to work flexibly, with agile offices and hybrid working offered as standard. This is a workplace that works for you.

RPS, A Tetra Tech company:

Representing an exciting new chapter in our business, on 24 January 2023, RPS became a Tetra Tech company. With 27,000 employees in more than 550 offices across more than 120 countries, Tetra Tech is a leading global provider of consulting and engineering services. As a Tetra Tech company, RPS offers our people market-leading development and project opportunities, helping to solve some of the world’s most complex problems.

What happens next:

If we feel you are a good match, you will be invited to attend a competency-based interview. If this opportunity suits your career journey, we’d love to hear from you. All applications will be considered. Please have your CV ready and continue with your application online. #LI-SY1

Our commitment to Diversity and Inclusion:

We are committed to embedding diversity and inclusion principles in all our people processes to make appropriate use of talent on a global basis and without unnecessary barriers. We aim to be as diverse as the communities and clients we work with, thereby securing, developing, and retaining the best talent for the company's future.

Our approach to Diversity and Inclusion:

Our people live our purpose, deliver our promise, and demonstrate our behaviors every day. Our behaviors define who we are. Developed by our people, they underpin everything we do. They create memorable experiences and make RPS a great place to do great work. ‘Stronger Together’ is one of our five core behaviors, inherent in creating an inclusive workplace: ‘We are respectful, acknowledge diversity, and recognize the potential and contribution of everyone. We bring out the best in one another, always assuming best intent. People who learn and grow thrive in our business, sharing in our success.’

Recruitment Agencies:

We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list. Please refer to the careers page on our website for further information.