Customer Service Coordinator

Path Recruitment; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une entreprise primée située près de Dorridge recherche un coordinateur de service client. Le rôle implique de construire des relations avec les clients, de gérer des opérations à volume élevé, tout en offrant des avantages tels que 23 jours de congé, des réductions chez des détaillants, et un système de pension.

Benefits

23 jours de congé + jours fériés + option d'acheter des jours supplémentaires

Schémas de réduction sur les détaillants majeurs, les gymnases, l'hospitalité, les vacances

Schéma de pension de l'entreprise

Qualifications

• Expérience dans un environnement à fort volume d'appels/emails souhaitée.
• Rôles précédents peuvent inclure conseiller service client, coordinateur, gestionnaire de location.

Responsibilities

• Construire des relations importantes avec les clients internes et externes.
• Gérer un bureau de location occupé dans un environnement dynamique.
• Coordonner avec les collègues pour assurer la livraison du matériel.

Skills

Gestion des relations

Résolution de requêtes

Utilisation de systèmes CRM

Job description

Customer Service Coordinator

Feeling stuck in your current company? Want to be noticed and rewarded with a great bonus, with no weekends and work with a fantastic team? Enjoy 23 days holiday, team communities, and more! Located near Dorridge, this award-winning company is hiring.

Benefits for the Customer Service Coordinator:

• Up to £30k DOE
• 23 days holiday + bank holidays + option to buy additional days
• Discount schemes on major retailers, gyms, hospitality, holidays, and more
• Company pension scheme

Responsibilities of the Customer Service Coordinator:

• Build important relationships with internal and external clients
• Handle hiring, rehiring, and sourcing equipment from third-party suppliers
• Manage a busy hire desk in a fast-paced environment
• Coordinate with colleagues, depots, and procurement teams to ensure timely delivery of equipment
• Resolve queries or claims professionally, ensuring all paperwork is completed and up-to-date
• Use CRM systems such as Syrinx, Inspire, or similar

Experience in plant hire, tool hire, powered access hire, accommodation hire, builders merchants, or specialist equipment hire industries is preferred but not essential.

Applicants should have experience working in high-volume call/email environments and may have held roles such as customer service advisor, coordinator, hire controller, rental manager, or similar.

Click the APPLY button now to be considered for this role or to find out more—our team will be in contact!