Customer Care Coordinator

Confidential; North Tyneside; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

37.5 hour week

Flexible hours

Holiday entitlement: 20 days + Bank/HB

Job summary

Confidential in Gateshead is seeking a Permanent Customer Care Coordinator for an office-based role in Team Valley. The role offers a 37.5-hour week, Monday to Friday hours (8:30am–4:30pm, with flexibility to 8–4 or 9–5), and a base salary of £29,500 per year.

It includes 20 days leave + BH + Christmas off, and a clear path for training, upskilling and upward mobility within a growing home improvements business.

Qualifications

• Confident communicator with a professional demeanor.
• Experience in coordination, scheduling or administration (preferred).
• Good IT skills, including Microsoft Office.
• Positive, customer focused attitude.

Responsibilities

• Coordinate day to day project activities and maintain accurate schedules.
• Make introduction calls and provide ongoing customer updates.
• Handle incoming enquiries and resolve issues promptly.
• Prepare and issue project documentation.
• Arrange and monitor remedial or follow up work.

Skills

Confident communicator

Coordination experience

Microsoft Office

Customer focused

Tools

Microsoft Office

Job description

Permanent Customer Care Coordinator Opportunity!

Team Valley Location! Gateshead!

WHAT IS IN IT FOR YOU?

Annual base Salary of £29,500 per annum

37.5-hour weeks!

Monday to Friday working hours, 8.30pm-4.30pm. My client is very flexible, you can also work 8-4 or 9-5.

Full time, permanent position from day one.

20 days leave + Bank holidays + Christmas off.

This is an office-based role in Gateshead

The best in training, upskilling and self-development

Upwardly mobile business encountering consistent growth

Permanent position from day one

A clear voice within the business.

THE BUSINESS

Our client is a highly reputable home improvements business who continue to go from strength to strength. Due to continual growth, they seek to appoint an Customer service professional on a permanent basis.

THE ROLE

Coordinate day to day project activities and maintain accurate schedules

• Make introduction calls and provide ongoing customer updates
• Handle incoming enquiries and resolve issues promptly
• Prepare and issue project documentation
• Arrange and monitor remedial or follow up work
• Support general administration across the team

THE PERSON

• Confident communicator with a professional manner
• Experience in coordination, scheduling or administration (preferred)
• Good IT skills, including Microsoft Office
• Positive, customer focused attitude