Service Coordinator

Confidential; Havant; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

BUPA healthcare scheme

Customer discounts portal

Mental health support for staff

Wealth wellbeing support

Mental Health First Aiders

Christmas Club savings scheme

Family Summer Day & Christmas Party

Gym membership discount

Annual leave purchase/sell options

Company sick pay policy

Job summary

Confidential in Havant is seeking a Contact Centre Coordinator to join a busy, phone-based team. The role coordinates repairs and maintenance services, communicates with tenants and the local council, and supports the trades team with accurate information entry and timely job allocation.

You will manage inbound calls, book appointments, update systems, and maintain meticulous records while delivering high-quality customer service and administrative support.

Qualifications

• Previous call/contact centre experience or strong phone-based work.
• Excellent organisational/time management skills.
• Excellent administration/word processing skills.
• Demonstrate attention to detail and accuracy at all times.
• Ability to work under pressure to strict deadlines.
• Strong communication skills.
• Strong word processing and Excel skills.

Responsibilities

• Receive inbound calls from council, tenants and trades regarding repairs (responsive and planned).
• Book appointments for works with tenants and be point of contact during completion.
• Input works information on job management systems accurately.
• Allocate work to trade operatives daily, considering availability.
• Liaise with Resource Manager for additional labour and other tasks during downtime.
• Update and maintain database with appointments and completed works promptly.
• Provide general clerical support including typing, filing and records maintenance.
• Assistance with other ad hoc administrative duties as required.

Skills

Call center experience

Organisational skills

Administration

Attention to detail

Time management

Communication skills

Excel

Word processing

Tools

Excel

Word processing

Job description

Contact Centre Coordinator
Havant
Permanent
£27,976

Do you have experience working in a strong phone based role or ideally within a call / contact centre environment? If so, this may be the ideal role for you if you enjoy both customer service and coordination of services. Our client, who provides repairs, maintenance and construction services in the local area is looking for a candidate who is confident on the telephone whilst taking accurate information, completing administration on inhouse systems and communicating with tenants, the local council and the inhouse trades team to coordinate repairs and maintenance services for both responsive and programmed works ensuring records are accurately maintained of the jobs undertaken.

Working in the contact centre your duties will include

• Receiving inbound calls from the local council, tenants and trades in regards to responsive and planned repair works.
• Make calls to book appointments for works with tenants and be point of contact during completion
• Inputting the works information on the job management systems with accuracy
• Allocate work in a timely manner to trade operatives on a daily basis, whilst understanding their availability and whereabouts.
• Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
• Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
• Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking.
• Any other ad hoc administrative duties as may be required from time to time.

Experience, Knowledge and Skills required

• Previous call/contact centre experience or strong phone based work previously
• Excellent organisational/time management skills
• Excellent administration/word processing skills
• Demonstrate attention to detail and accuracy at all times
• Ability to work under pressure to strict deadlines
• Strong communication skills
• Strong word processing and Excel skills

Working hours Monday to Friday 8am 5pm (40 hours per week)

Employee benefits include:

• BUPA select healthcare scheme (upon successful completion of probation period)
• Rewards portal offering discounts to hundreds of shops and restaurants
• Support for health and mental wellbeing for staff and their families
• Personal Wealth Financial Wellbeing support
• Mental Health First Aiders
• Christmas Club savings scheme
• Company-funded annual Family Summer Fun Day and Christmas Party
• Corporate discount to local Gym Membership
• Ability to buy and sell annual leave
• Company sick pay policy