Customer Sales & Office Coordinator

Confidential; London Borough of Merton; On-site; GBP 22,000 - 26,000; Part time

Job summary

Lloyd Recruitment Services are helping a business in Mitcham with a temporary Customer Sales & Office Coordinator role. The position blends customer service, sales support, administration and general office coordination in a busy office environment.

You will handle inquiries, follow up opportunities, keep records up to date and support day-to-day operations across the team. Experience in the medical sector would be advantageous.

Qualifications

• Experience in customer service, sales support, telesales or administrative roles.
• Ability to make outbound calls and follow up opportunities.
• Strong attention to detail and accurate record-keeping.

Responsibilities

• Handle incoming calls, emails and general enquiries professionally and promptly.
• Proactively contact existing and prospective customers to introduce products/services.
• Maintain accurate records of conversations, enquiries and sales activities.
• Assist with processing customer orders and monitor outstanding items.
• Coordinate with couriers, suppliers and colleagues on delivery queries.
• Provide general administrative and sales support to the team.
• Assist customers with basic website queries and setting up services.
• Maintain customer information and internal databases accurately.
• Help with office operations including stationery and staff supplies.
• Carry out other administrative duties to support the business.

Skills

Verbal and written communication

Customer service experience

Sales support experience

Administrative experience

Outbound calling

Record-keeping

Organisational skills

MS Office proficiency

CRM/ERP familiarity

Tools

Microsoft Office

CRM systems

ERP systems

Job description

Customer Sales & Office Coordinator

Mitcham

Temporary

Monday to Friday, 8:00am-5:00pm with a 30-minute lunch break

Lloyd Recruitment Services are happy to be helping our long-standing and growing business based in Mitcham. They are looking for a temporary, proactive Customer Sales & Office Coordinator to join their supportive office team.

This is a varied role combining customer service, sales support, administration and general office coordination. The successful candidate will be comfortable speaking with customers, following up opportunities, keeping records up to date and helping the wider team keep day-to-day operations running smoothly. They will also have experience in the medical sector.

Your Responsibilities

• Handling incoming telephone calls, emails and general customer enquiries in a professional and timely manner.
• Making proactive telephone calls to existing and prospective customers to introduce products and services, identify opportunities and arrange further contact where appropriate.
• Maintaining accurate records of customer conversations, enquiries and sales activity.
• Supporting the processing of customer orders, including checking details, monitoring outstanding items and keeping customers updated.
• Liaising with couriers, suppliers and colleagues to help resolve delivery or order queries.
• Providing general administrative and sales support to members of the wider team.
• Assisting customers with basic website queries and helping new customers get set up with the company's services.
• Maintaining customer information, internal records and databases accurately.
• Supporting the smooth running of the office, including monitoring stationery, kitchen and general staff supply.
• Carrying out other administrative duties as required to support the business.

What We’re Looking For

• Excellent verbal and written communication skills.
• A confident and friendly telephone manner.
• Previous experience in a customer service, sales support, telesales or administrative position.
• The confidence to make outbound customer calls and follow up potential opportunities.
• Strong attention to detail and accurate record-keeping skills.
• Good organisation skills and the ability to prioritise competing tasks.
• A positive, flexible approach and willingness to support colleagues across different areas of the business.
• Good working knowledge of Microsoft Office.
• Experience using CRM, ERP or other business systems would be advantageous.
• Opportunity to join a friendly, close‑knit team with a varied role and scope to develop your skills.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer