Customer Service Manager

Fawkes & Reece London; Kingston upon Thames; On-site; GBP 40,000 - 65,000; Full time

Job summary

Fawkes & Reece London is seeking an experienced Customer Service Manager to lead on-site teams of customer care coordinators and operatives at a London housing development. The role focuses on directing queries, resolving escalated complaints, and ensuring smooth handovers with customers.

Applicants should have a track record in customer-facing roles, with longevity in employment and experience handling defects and completions, reporting to the Head of Customer Service.

Responsibilities

• Lead an on site team of customer care coordinators & operatives
• Ensure all customer service queries are directed to the relevant person or dealt with
• Deal with escalated complaints
• Monitor defects & update the system
• Track customer issues and closing them off once dealt with
• Deal with handovers with customers & performing home demonstrations
• Promoting a good working relationship with site teams

Job description

My client are a small independent Housing Developer specialising in building luxury property in London & the surrounding areas.

I am currently looking for an experiencedCustomer Service Manager to join a team of coordinators, operatives & reporting to the Head of Customer Service. You will need experience dealing with defects, completions, you will need to have worked in a customer facing role previously & your CV will need to demonstrate longevity & a stable employment profile

As a Customer Service Manager you will be required to:

Lead an on site team of customer care coordinators & operatives

Ensuring all customer service queries are directed to the relevant person or dealt with

Deal with escalated complaints

Monitor defects & update the system

Track customer issues and closing them off once dealt with

Deal with handovers with customers & performing home demonstrations

Promoting a good working relationship with site teams