Customer Service Manager - Luxury Housing Projects

Fawkes & Reece London; Kingston upon Thames; On-site; GBP 40,000 - 65,000; Full time

Job summary

Fawkes & Reece London is seeking an experienced Customer Service Manager to lead on-site teams of customer care coordinators and operatives at a London housing development. The role focuses on directing queries, resolving escalated complaints, and ensuring smooth handovers with customers.

Applicants should have a track record in customer-facing roles, with longevity in employment and experience handling defects and completions, reporting to the Head of Customer Service.

Responsibilities

• Lead an on site team of customer care coordinators & operatives
• Ensure all customer service queries are directed to the relevant person or dealt with
• Deal with escalated complaints
• Monitor defects & update the system
• Track customer issues and closing them off once dealt with
• Deal with handovers with customers & performing home demonstrations
• Promoting a good working relationship with site teams

Job description

Fawkes & Reece London is seeking an experienced Customer Service Manager to lead on-site teams of customer care coordinators and operatives at a London housing development. The role focuses on directing queries, resolving escalated complaints, and ensuring smooth handovers with customers.

Applicants should have a track record in customer-facing roles, with longevity in employment and experience handling defects and completions, reporting to the Head of Customer Service.