Customer Service Coordinator

Rise Technical Recruitment Limited; Cannock; On-site; GBP 30,000 - 35,000; Full time

Job summary

A growing company is looking for a Customer Service Coordinator to join their skilled team in Cannock. In this role, you will handle customer inquiries regarding exchange engines and manage scheduling tasks, ensuring efficient service delivery. The ideal candidate will possess administrative experience and an engineering background, with opportunities for technical development and training.

Benefits

Technical Development

11% Pension employer contribution

Qualifications

• Administrative experience necessary.
• Engineering background highly desirable.
• Experience with field service management systems important.

Responsibilities

• Provide first point of contact for customers needing exchange engines.
• Manage scheduling of returns efficiently in a customer-facing role.
• Record machine defects through daily inspections.

Skills

Administrative experience

Field service management systems

Tools

SAP

Job description

Customer Service Coordinator

£30,000 - £35,000 + Technical Development + 11% Pension employer contribution

Are you an experienced Service Controller with a background in engineering?

This is a great opportunity to join a close-knit team where your expertise will be recognized, and you will receive further technical training and development.

Our client is a growing company expanding their skilled team. In this role, you will:

1. Provide the first point of contact for customers requiring exchange engines.
2. Manage efficient and cost-effective scheduling of returns in a customer-facing role.
3. Enter and record machine defects through daily tick-sheets and inspections.

The ideal candidate will have:

1. Administrative experience.
2. A preference for a day-based position.
3. An engineering background is highly desirable.
4. Experience with field service management systems; SAP experience would be a major benefit.

Reference: BBBH:255714

This vacancy is advertised by Tom Bartley at Rise Technical Recruitment Ltd, an employment agency. Please note that only candidates with a valid legal permit or right to work in the UK will be considered.