Customer Service Coordinator

Baxter International Inc.; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

Baxter International Inc. is looking for a key member of their Customer Services team. You will be the first point of contact within the Compounding Unit, ensuring high service standards and maintaining important documentation. This role requires customer service experience and qualifications in Maths and English.

Benefits

Competitive total compensation package

Professional development opportunities

High importance placed on work life balance

Commitment to inclusive workforce

Qualifications

• Maths and English GCSE or equivalent required.
• BTEC qualification is an advantage.
• Customer Service Experience is essential.

Responsibilities

• First point of contact for customers within the Compounding Unit.
• Manage workflow in line with Manufacturing Licence and Quality System requirements.
• Implement and provide feedback on Service Level Agreements.

Skills

Customer Service Experience

Education

Maths GCSE

English GCSE

BTEC qualification

Job description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary

You will be a key member of the Customer Services team operating as the first point of contact within the Compounding Unit for customers. Provides a high level of service to customers in partnership with the Pharmacy Sales Team and the Unit Staff. Provides technical knowledge and manages workflow in line with Manufacturing Licence and Quality System requirements

Role Responsibilities

• Meeting Customer Requirements
• Implementation and feedback of Customer Service Level Agreements
• Monitoring performance of host hospitals and unit to agreed standards; communicating and taking action as necessary
• Responding to, tracking and upwards communication of fluctuations in customer ordering
• Regular communication with Sales Specialists and customers
• Building internal and external relationships
• Data entry of orders on Merlin
• Maintain customer files on Merlin
• Booking of couriers for product shipping
• Respond to hospitals on hold/off hold system
• Filing and archiving of quality records
• Purchasing of office equipment

Qualifications

• Maths and English GCSE or equivalent
• BTEC qualification is an advantage
• Customer Service Experience is essential

What are some of the benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance
• Commitment to growing and developing an inclusive and diverse workforce

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.