Customer Service Coordinator

Territo Electric, Inc.; Newark and Sherwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturer seeks an enthusiastic Customer Service Coordinator for their Bison Flooring team in Hoveringham. The role involves managing customer orders, providing after-sales support, and ensuring effective communication. Ideal candidates will demonstrate strong negotiation skills and attention to detail while contributing to continuous service improvement.

Benefits

Life Assurance and Company Pension Scheme up to 10% employer contribution

Generous holiday allowance

Gym benefit and Cycle 2 Work Scheme

Access to Employee Assistance Programme

Employee Referral Scheme

Service Awards

Sharesave Scheme eligibility

Holiday Exchange Scheme

Financial Wellbeing Program

Qualifications

• Strong customer handling and negotiation skills.
• Effective verbal and written communication skills.
• Attention to detail and ability to produce accurate work.

Responsibilities

• Process customer orders within relevant lead times.
• Liaise with customers for order data to ensure complete processing.
• Support customers with any delivery enquiries.

Skills

Customer handling

Negotiation

Effective communication

Attention to detail

Organisational skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Permanent, Full Time

We are currently looking for an enthusiastic individual to join our Bison Flooring Customer Service team in the position of Customer Service Coordinator based at our Hoveringham site.

Customer Service Coordinator

Hoveringham

Competitive Salary

Permanent, Full Time

We are currently looking for an enthusiastic individual to join our Bison Flooring Customer Service team in the position of Customer Service Coordinator based at our Hoveringham site.

The main responsibility is to process customer orders within relevant lead times and role guidelines.

Your duties would include but not limited to the following:

• ORDERS Managing the complete contract review and prompt processing of customer orders, resolving any order queries in a timely manner.
• COMMUNICATION Liasing with customers to ensure their order provides all the data needed to process this.
• AFTER SALES SUPPORT Supporting the customer with any enquiries that have regarding the delivery of their order.
• CUSTOMER SERVICE
• NEGOTIATION Order negotiation with customers to manage expectations.
• CONTINUOUS IMPROVEMENT Actively contribute to improvements in business processes and procedures.
• INFORMATION Record relevant KPIs to enable individual and team performances to be collated.
  
  

About You

• Strong customer handling and negotiation skills
• Effective verbal and written communication skills
• Excellent telephone manner
• Attention to detail and the ability to produce highly accurate work.
• The ability to work on own initiative.
• Working knowledge of Microsoft Outlook, Word and Excel
• Excellent organisational skills
  
  

What We Can Offer You

• Competitive Salary and Benefits package
• Life Assurance and Company Pension Scheme up to 10% employer contribution
• Generous holiday allowance
• Gym benefit and Cycle 2 Work Scheme
• Access to Employee Assistance Programme for self and family members
• Employee Referral Scheme
• Service Awards
• Sharesave Scheme eligibility
• Holiday Exchange Scheme
• Financial Wellbeing Program
• Personal development and opportunities for progression
  
  

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands including Thermalite block, Bison Precast and the iconic London Brick.

Our complete product range comprises of clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving and chimney, roofing, and flue systems.

Forterras purpose is to build lasting legacies, manufacturing a range of products from the ground up to support customers with their construction projects.

We are proud to be at the forefront of the industries safety standards and are committed to achieving zero harm in our workplaces.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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